Customers cannot Log In and complete Purchase

[Mari_K]

I have had complaints and also tried it out myself and I have had no luck. After adding a item to the cart and clicking on Proceed to checkout you are asked to log in. After Logging in you get redirected to the My Accounts page instead of to the Shopping cart. If you want to go to the shopping cart to go to checkout you get asked to log in again...this just repeats itself over and over and is very frustrating. What can be wrong?

Zen Cart V 1.3.7
PHP Version 5.1.6
Template: Acadame

[Ajeh]

Check in the Admin for the Session Settings ...

What are they set to right now?

If you cannot get into your Admin edit the file:
/admin/includes/configure.php

and temporarily turn off the enable secure setting ...


Also, does this still happen if you switch back to Classic template?

[Mari_K]

This is what I have:

Session Directory ....path to cache
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Addres False
Prevent Spider Session True
Recreate Session True
IP to Host Conversion Status True

I converted it to the Classic Theme and it did exactly the same.

[Ajeh]

If you change this setting:
Recreate Session True

to be false, does it work now?

If so, check with your hosting site why you cannot use recreate sessions ...

[Mari_K]

I changed it to true and it worked...to be quite honest I am moving my site to another host in a few days time because I am not happy with the host I currently have. I will ask them and see what they say.

[DrByte]

I am moving my site to another host in a few days time because I am not happy with the host I currently have.

https://www.zen-cart.com/tutorials/i...hp?article=100

[Mari_K]

Excellent! Thanks so much!

[freya]

I have switched this to false as I am having problems with it as well. I do not have classic template running, but I can tell you that my template is just a modified version of the classic template. These are my settings:

Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session False
IP to Host Conversion Status true

Thanks,

Marci

[torsja]

If you change this setting:
Recreate Session True

to be false, does it work now?

If so, check with your hosting site why you cannot use recreate sessions ...

This worked for me also. Thanks for the tip :)

[Nedward]

I think I'm having similar problems as above but the tips in sessions didn't work for me.
I just moved from Fasthosts to United Hosting.

Using zencart 1.3.7
When I try to login as a customer or create a new customer in my zen cart site, there are problems.
If I click on 'add to cart', the page updates to say the shopping cart is empty, but I have attributes set, that used to prompt you to fill in the required info by displaying an error message, but the error doesn't occur.
If I try to login as an existing customer then there is an error that says Error: Sorry, there is no match for that email address and/or password. but I know they worked with fasthosts.
If I try to add a new customer, that doesn't work either.

I've received a reply from tech support at UH...
Hello,
I have so far been unable to identify the reason that session details are not being used properly as that seems to be the foundation for the troubles you have mentioned.

I suspect that these issues would be related to the preview URL being used however I am not exactly sure why that would be an issue.
My domain is in limbo at the moment so I've got a temp url, which is what the tech guy is referring to. could that be an issue? a url is a url isn't it. or maybe there are lingering old domain links hidden in the background that need changing to the temp url

Any help would be appreciated.

Steven