Windows Live Product Search Contribution Support Thread

[kitcorsa]

my catalog was rejected!!!

Dear Merchant,
Catalog Rubber Duck Bathrooms has been rejected!

Your catalog Rubber Duck Bathrooms has been rejected, and couldn't be published on Windows Live Product Search due to one or more of following reasons:

Invalid Offer format:
One or more of required fields are missing
The delimiters provided in the file don't match the catalog settings
Data Errors
To publish your catalog, go to your Live Product Upload account and upload the catalog file again in the correct format.


Best regards,
Product Upload Customer Support Team

[kitcorsa]

upload on both rubber duck and fire2you not working!

[MeltDown]

I contacted MSN about this problem. There is a problem with an as yet unknown MSN server, they are working on it and it is likely to take quite a few days to locate & fix.

Well it's good to know there's still hope! It seems as though installation and application of the mod went well, which left me very confused as to why I couldn't get past the final "processing" hurdle.

Thanks for checking into it - I'll keep my fingers crossed and be patient.

Tim

[inovermyhead]

I contacted MSN about this problem. There is a problem with an as yet unknown MSN server, they are working on it and it is likely to take quite a few days to locate & fix.

I also contacted them about it, received an email back essentially saying the same thing, but they added "[FONT=Tahoma]In the meantime, I have formulated a workaround for this problem. You may want to split your catalog into smaller files and attempt to upload them separately. "
Since the upload isn't the problem, it's the post-processing causing the pain, and the catalogs appear to be locked, I guess you'd have to set up several catalogs to do that. And the upload files aren't that big anyway, about 600Kb. Is that "big"?
Also, the Product Live pages now don't want me to sign out, click the link and it keeps coming back as still signed in.

[/FONT]

[MeltDown]

I also contacted them about it, received an email back essentially saying the same thing, but they added "[FONT=Tahoma]In the meantime, I have formulated a workaround for this problem. You may want to split your catalog into smaller files and attempt to upload them separately. "
Since the upload isn't the problem, it's the post-processing causing the pain, and the catalogs appear to be locked, I guess you'd have to set up several catalogs to do that. And the upload files aren't that big anyway, about 600Kb. Is that "big"?
Also, the Product Live pages now don't want me to sign out, click the link and it keeps coming back as still signed in.

[/FONT]

Could I just hack the upload into thirds and try again or would it have to be neater than that?

Hmmm... now that I think about it, I wonder if that's the problem anyway. My second store has only 90 products or so and it's hanging in processing limbo as well.

[kitcorsa]

i am unable to upload through either of my site but i can upload through filezilla direct by ftp.

i got one of my catalogs rejected, how ever i have been getting an error on google base as well and only 212 products listed, but then when i slit my products into 4 files each with 200 products max to total 664 products this seems to solve the error on google so far so done the same with live to see if this sorts the problem and so far not been rejected so fingers crossed.

how can i make a cron job to create these files and upload?? ie creayt file called live1 for first 200, live2 for products 201-401, and live3 for 401-601 etc???

[coucho]

Hi,

I looked through the threads and found some related subject matter but I did not find a clear solution to the error I am getting when I try to upload the xml file.

Processing: Feed - No, Upload - Yes
Upload started...
Connection failed: ftp.productupload.live.com
Warning: ftp_connect() [function.ftp-connect]: php_network_getaddresses: getaddrinfo failed: Name or service not known
Upload failed...

Anyone have a solution to this issue? By the way, the google base feeder works great.

Thanks,
Coucho

www.internationalcoffeeandbeverage.com

[MeltDown]

Well it's good to know there's still hope! It seems as though installation and application of the mod went well, which left me very confused as to why I couldn't get past the final "processing" hurdle.

Thanks for checking into it - I'll keep my fingers crossed and be patient.

Tim

*Update* The product lines from both of my stores finally processed successfully. It did, however, take a good 3 weeks, not the posted 36 hours. This add-on is superb, it's just Windows Live that has a few problems...

[sgflowers]

Hi,

I looked through the threads and found some related subject matter but I did not find a clear solution to the error I am getting when I try to upload the xml file.

Processing: Feed - No, Upload - Yes
Upload started...
Connection failed: ftp.productupload.live.com
Warning: ftp_connect() [function.ftp-connect]: php_network_getaddresses: getaddrinfo failed: Name or service not known
Upload failed...

Anyone have a solution to this issue? By the way, the google base feeder works great.

Thanks,
Coucho

www.internationalcoffeeandbeverage.com

i am getting the same error - any ideas?

[coucho]

I have even tried using filezilla to upload my catalog which worked but then 3 days later I received a message that my catalog had been rejected for one of the following reasons:
Invalid Offer format:
One or more of required fields are missing
The delimiters provided in the file don't match the catalog settings
Data Errors

If anyone has had success please let us know what you did but it may be that this service is still in beta.