Recover Cart [Support Thread]

[tanyar2515]

I have the attributes selected as true, however when I run the recover cart sales reports the attributes do not show up. I've search for answer but haven't come up with anything, any help would be appreciated.

TanyasBathandBody.com

[jwatt10k]

I have the attributes selected as true, however when I run the recover cart sales reports the attributes do not show up. I've search for answer but haven't come up with anything, any help would be appreciated.

TanyasBathandBody.com

I have this problem as well. Everything else with the recover cart sales mod works fine. I am running 1.37 and the last recover cart sales script. Has anyone else ever seen this?

[giuly]

hello, I've installed this mod before on zen cart 1.3.7 then I did the upgrade and now I have 1.3.8a.
But I have a problem that I think it is caused from this mod .
I have an italian mod, iwsmile payiment with credit card, so in some cases it is that the client buy but I don't see order in zen cart, but I see the payiment.

So this is after the installation of this mod.
I would to know to verify if it this mod how can I uninstall?

I have installed with upload of file sql and upload of all files, now how can I uninstall the record in database created by sql?
Please
Thank you

[Tapper]

Does anyone know if there's a particular lag between a cart being abandoned and the customer showing up in the report? I see several abandoned carts, but I logged in to do a test and the cart I abandoned isn't showing up. It's been about 30 mins.

[jeking]

There shouldn't be a delay. You do need to log out for it to show up.

[mylildarlings]

I'm having problems loading the sql file.

Here's what I'm getting:
1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'CREATE TABLE scart ( scartid int(11) NOT NULL auto_increment, customers_id int(1' at line 1

and then it goes on and on...
I use ZC 1.3.8a

Any ideas?

[Bruce1952]

Hi all,

I just installed the file onto a linux server (godaddy) and when I went to install the sql patch via admin panel I got the folling message:

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'CREATE TABLE scart ( scartid int(11) NOT NULL auto_increment, customers_id i' at line 1
in:
[DROP TABLE IF EXISTS scart; CREATE TABLE scart ( scartid int(11) NOT NULL auto_increment, customers_id int(11) NOT NULL default '0', dateadded varchar(8) NOT NULL default '', datemodified varchar(8) NOT NULL default '', PRIMARY KEY (scartid), UNIQUE KEY customers_id (customers_id), UNIQUE KEY scartid (scartid) ) TYPE=MyISAM; SET @configuration_group_id=0; SELECT (@configuration_group_id:=configuration_group_id) FROM configuration_group WHERE configuration_group_title= 'Recover Cart Sales' LIMIT 1; DELETE FROM configuration WHERE configuration_group_id = @configuration_group_id; DELETE FROM configuration_group WHERE configuration_group_id = @configuration_group_id; INSERT INTO configuration_group (configuration_group_id, configuration_group_title, configuration_group_description, sort_order, visible) VALUES (NULL, 'Recover Cart Sales', 'Recover Cart Sales (RCS) Configuration Values', '1', '1'); SET @configuration_group_id=last_insert_id(); UPDATE configuration_group SET sort_order = @configuration_group_id WHERE configuration_group_id = @configuration_group_id; SET @configuration_group_id=0; SELECT (@configuration_group_id:=configuration_group_id) FROM configuration_group WHERE configuration_group_title= 'Recover Cart Sales' LIMIT 1; INSERT INTO configuration (configuration_id, configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, last_modified, date_added, use_function, set_function) VALUES (NULL, 'Look back days', 'RCS_BASE_DAYS', '30', 'Number of days to look back from today for abandoned cards.', @configuration_group_id, 10, NULL, NOW(), NULL, NULL), (NULL, 'Sales Results Report days', 'RCS_REPORT_DAYS', '90', 'Number of days the sales results report takes into account. The more days the longer the SQL queries!.', @configuration_group_id, 15, NULL, NOW(), NULL, NULL), (NULL, 'E-Mail time to live', 'RCS_EMAIL_TTL', '90', 'Number of days to give for emails before they no longer show as being sent', @configuration_group_id, 20, NULL, NOW(), NULL, NULL), (NULL, 'Friendly E-Mails', 'RCS_EMAIL_FRIENDLY', 'true', 'If true then the customer\'s name will be used in the greeting. If false then a generic greeting will be used.', @configuration_group_id, 30, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Show Attributes', 'RCS_SHOW_ATTRIBUTES', 'false', 'Controls display of item attributes.

Some sites have attributes for their items.

Set this to true if yours does and you want to show them, otherwise set to false.', @configuration_group_id, 40, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Ignore Customers with Sessions', 'RCS_CHECK_SESSIONS', 'false', 'If you want the tool to ignore customers with an active session (ie, probably still shopping) set this to true.

Setting this to false will operate in the default manner of ignoring session data & using less resources', @configuration_group_id, 40, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Current Customer Color', 'RCS_CURCUST_COLOR', '0000FF', 'Color for the word/phrase used to notate a current customer

A current customer is someone who has purchased items from your store in the past.', @configuration_group_id, 50, NULL, NOW(), NULL, NULL), (NULL, 'Uncontacted hilight color', 'RCS_UNCONTACTED_COLOR', '80FFFF', 'Row highlight color for uncontacted customers.

An uncontacted customer is one that you have not used this tool to send an email to before.', @configuration_group_id, 60, NULL, NOW(), NULL, NULL), (NULL, 'Contacted hilight color', 'RCS_CONTACTED_COLOR', 'FF9FA2', 'Row highlight color for contacted customers.

An contacted customer is one that you have used this tool to send an email to before.', @configuration_group_id, 70, NULL, NOW(), NULL, NULL), (NULL, 'Matching Order Hilight', 'RCS_MATCHED_ORDER_COLOR', '9FFF22', 'Row highlight color for entrees that may have a matching order.

An entry will be marked with this color if an order contains one or more of an item in the abandoned cart and matches either the cart\'s customer email address or database ID.', @configuration_group_id, 72, NULL, NOW(), NULL, NULL), (NULL, 'Skip Carts w/Matched Orders', 'RCS_SKIP_MATCHED_CARTS', 'true', 'To ignore carts with an a matching order set this to true.

Setting this to false will cause entries with a matching order to show, along with the matching order\'s status.

See documentation for details.', @configuration_group_id, 80, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Lowest Pending sales status', 'RCS_PENDING_SALE_STATUS', '1', 'The highest value that an order can have and still be considered pending. Any value higher than this will be considered by RCS as sale which completed.

See documentation for details.', @configuration_group_id, 85, NULL, NOW(), 'zen_get_order_status_name', 'zen_cfg_pull_down_order_statuses('), (NULL, 'Report Even Row Style', 'RCS_REPORT_EVEN_STYLE', 'dataTableRow', 'Style for even rows in results report. Typical options are dataTableRow and attributes-even.', @configuration_group_id, 90, NULL, NOW(), NULL, NULL), (NULL, 'Report Odd Row Style', 'RCS_REPORT_ODD_STYLE', '', 'Style for odd rows in results report. Typical options are NULL (ie, no entry) and attributes-odd.', @configuration_group_id, 92, NULL, NOW(), NULL, NULL), (NULL, 'E-Mail Copies to', 'RCS_EMAIL_COPIES_TO', '', 'If you want copies of emails that are sent to customers by this contribution, enter the email address here. If empty no copies are sent', @configuration_group_id, 35, NULL, NOW(), NULL, NULL), (NULL, 'Autocheck \'safe\' carts to email', 'RCS_AUTO_CHECK', 'true', 'To check entries which are most likely safe to email (ie, not existing customers, not previously emailed, etc.) set this to true.

Setting this to false will leave all entries unchecked (you will have to check each entry you want to send an email for).', @configuration_group_id, 82, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Match orders from any date', 'RCS_CARTS_MATCH_ALL_DATES', 'true', 'If true then any order found with a matching item will be considered a matched order.

If false only orders placed after the abandoned cart are considered.', @configuration_group_id, 84, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),');]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Can anyone help with what I need to do in order to fix this problem.

[ma.r.a]

Hi! Please:

1054 Unknown column 's.datemodified' in 'field list'
in:
[SELECT s.scartid, s.customers_id, s.dateadded, s.datemodified, c.customers_firstname, c.customers_lastname, c.customers_email_address FROM scart s LEFT JOIN customers c ON (s.customers_id = c.customers_id) WHERE dateadded >= '19700101' ORDER BY dateadded DESC]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

What's it?

[Elemi]

Hi! Please:

1054 Unknown column 's.datemodified' in 'field list'
in:
[SELECT s.scartid, s.customers_id, s.dateadded, s.datemodified, c.customers_firstname, c.customers_lastname, c.customers_email_address FROM scart s LEFT JOIN customers c ON (s.customers_id = c.customers_id) WHERE dateadded >= '19700101' ORDER BY dateadded DESC]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

What's it?

I have this message as well, installed this mod last night on v1.3.9h. I couldn't find a reply to this query back in 2009.
What does it mean?
Does it change if there is an abandoned order?
???