Return Authorization Module (RMA)

[marine76]

Attention ladies and gents!

I just need to give this man a great deal of thanks and praise. He went above and beyond the call of duty to rectify a situation with his module that I created.....Did I say thanks?

But seriously my hats off to ya' Clyde for a job well done and I look forward to any upgrades or new mods that you may create.

Make sure you all thank him for his time, he deserves it.

[DivaVocals]

Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

define('EMAIL_GREET_NONE', 'Dear %s,<br />');
define('EMAIL_WELCOME', 'Thank you for your recent request.<br />');
define('EMAIL_TEXT', 'Your request has been successfully submitted to ' . STORE_NAME . '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT', 'For help with our Returns Policy, please email the store-owner: ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');
define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />'); 

Okay.. so the post above helped solve one issue I was having.. Thanks..

I have one small remaining issue.. I have been through this ENTIRE thread, and I can't find a solution. The e-mail the admin receives is formatted strangely..

Return Authorization Request
From: Crystal Jones Email: XXXXX########################## Phone Number: 818-555-5555 Address: 123 Birdy Ave City: Los Angeles Post Code: 90001 State: CA Order Number: 14 Total Value: Item Number: Item Name: Action Requested: 2 ------------------------------------------------------ Reason: It's broken.. ------------------------------------------------------ Office Use Only: From: Crystal Jones Email: XXXXXX########################## Telephone: 818-555-5555 IP Address: 68.165.238.252 - 68.165.238.252 Host Address: h-68-165-238-252.lsanca54.dynamic.covad.net Date and Time: Fri Feb 1 2008 7:36:01 MST

Copyright (c) 2008 PhlauntHair

How can I correct this to add the line breaks??

[DivaVocals]

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now:

Return Authorization Request
From: Sonny Crockett
Email: XXXXX##########################
Phone Number: 202-555-5555
Address: xxxxxxxx
City: XXXX
Post Code: xxxx
State: CA
Order Number: 19
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: Your request has been successfully submitted to PhlauntHair. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.
------------------------------------------------------
Office Use Only: From: Sonny Crockett Email: XXXXX########################## Telephone: 818-555-5555 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 1:27:46 MST

So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:

Office Use Only:
From: Sonny Crockett
Email: XXXXX##########################
Telephone: 818-555-5555
IP Address: 67.101.48.137 - 67.101.48.137
Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net
Date and Time: Sun Feb 3 2008 1:27:46 MST

Help por favor???

moderator note: private info masked

[clydejones]

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now: So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:Help por favor???

Try this.

Just unzip the file and upload email_template_returns.html to the email folder on your server

Attachment 3369

[DivaVocals]

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm

From: Sonny Crockett
Email:(XXXXX##########################)
----------------------------------------------------------------------
From: Sonny Crockett
Email: XXXXX##########################
Phone Number: 212-555-1212
Address: XXXXX
City: XXXXX
Post Code: XXXXX
State: CA
Order Number: 20
Total Value:
Item Number:
Item Name:
Action Requested: 1
------------------------------------------------------
Reason: This is the RMR for order #20...
------------------------------------------------------
Office Use Only: From: Sonny Crockett Email: XXXXX########################## Telephone: 212-555-1212 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 9:18:59 MST

[clydejones]

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm

This section of the e-mail is handled in includes/functions/functions_email.php

function email_collect_extra_info($from, $email_from, $login, $login_email, $login_phone='', $login_fax='')

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds?

[DivaVocals]

This section of the e-mail is handled in includes/functions/functions_email.php

What's interesting is that regular e-mails sent through the contact us form formats the "Office Use Only" section correctly..

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds?

E-Mail Linefeeds LF

[DivaVocals]

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..

[clydejones]

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

[DivaVocals]

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

Email Admin Format? = HTML