Fatal error - site down

[countrycupboard]

I just recently moved my site to a new shared Linux server. www.acountrycupboard.com
Now I'm getting the following error:
Warning: require(includes/application_top.php) [function.require]: failed to open stream: No such file or directory in /var/www/domains/acountrycupboard.com/docs/index.php on line 26

Warning: require(includes/application_top.php) [function.require]: failed to open stream: No such file or directory in /var/www/domains/acountrycupboard.com/docs/index.php on line 26

Fatal error: require() [function.require]: Failed opening required 'includes/application_top.php' (include_path='.:/usr/local/lib/php') in /var/www/domains/acountrycupboard.com/docs/index.php on line 26
I have the path in the /includes/configure/php and admin/includes/configure.php set to:
define('HTTP_SERVER', 'http://www.acountrycupboard.com/docs/zencart/');

and permissions are set to 444

[Kim]

please post your includes/configure.php without your password.

[kobra]

I have the path in the /includes/configure/php and admin/includes/configure.php set to:
define('HTTP_SERVER', 'http://www.acountrycupboard.com/docs/zencart/');

But it looks at though you are trying to load from

define('HTTP_SERVER', 'http://www.acountrycupboard.com/');

as you porovided the link as: www.acountrycupboard.com/

[countrycupboard]

My /includes/configure.php file:

<?php
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://www.acountrycupboard.com/docs/zencart/');
define('HTTPS_SERVER', 'https://acountrycupboardcom.secure.myhosting.net');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/var/www/domains/acountrycupboard.com/docs/zencart/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'MYSQL01'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', 'shoppingcart_aco');
define('DB_SERVER_PASSWORD', 'xxxxxxxx');
define('DB_DATABASE', 'shoppingcart_aco');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'file');
define('DIR_FS_SQL_CACHE', '/var/www/domains/acountrycupboard.com/docs/zencart/cache');

[kobra]

Think your path

acountrycupboard.com/docs/zencart/

is incorrect this should match what you enter as the address in your browser
for the above I have this for an install that is in a folder under the root of "demo" only the browser entry to the top of the domain

  define('HTTP_SERVER', 'http://www.kobrawd.com');

define('DIR_FS_CATALOG', '/var/www/domains/acountrycupboard.com/docs/zencart/');

For this I have only this so it looks as though you are a bit different but the /var/www is probably not necessary:

define('DIR_FS_CATALOG', '/home/kobrawd/public_html/demo/');

and probably similar for

define('DIR_FS_SQL_CACHE', '/var/www/domains/acountrycupboard.com/docs/zencart/cache');

[countrycupboard]

Same error message after I made the following changes to "]/admin/includes/configure.php:

<?php
//
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg, https://www.yourdomain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*/
define('HTTP_SERVER', 'http://www.acountrycupboard.com');
define('HTTPS_SERVER', 'https://acountrycupboardcom.secure.myhosting.net');
define('HTTP_CATALOG_SERVER', 'http://www.acountrycupboard.com');
define('HTTPS_CATALOG_SERVER', 'https://acountrycupboardcom.secure.myhosting.net');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'true');
define('ENABLE_SSL_ADMIN', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/zencart/admin/');
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_ADMIN', '/zencart/admin/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', 'http://www.acountrycupboard.com/docs/zencart/admin/');
define('DIR_FS_CATALOG', 'http://www.acountrycupboard.com/docs/zencart/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'MYSQL01'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', 'shoppingcart_aco');
define('DB_SERVER_PASSWORD', 'xxxxxxx');
define('DB_DATABASE', 'shoppingcart_aco');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'file');
define('DIR_FS_SQL_CACHE', 'acountrycupboard.com/docs/zencart/cache');

?>

and the following changes to zencart/includes/configure.php:


/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://www.acountrycupboard.com');
define('HTTPS_SERVER', 'https://acountrycupboardcom.secure.myhosting.net');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', 'acountrycupboard.com/docs/zencart/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'MYSQL01'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', 'shoppingcart_aco');
define('DB_SERVER_PASSWORD', 'xxxxxxx');
define('DB_DATABASE', 'shoppingcart_aco');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'file');
define('DIR_FS_SQL_CACHE', 'acountrycupboard.com/docs/zencart/cache');

[Merlinpa1969]

your server paths are not correct,
I am going to suggest that you upload the zc_install folder and and run the installer, ( just start it ) this will show you the correct server paths,

you can also set the config files to 777 and run the installer telling it to upgrade the configure files only

[countrycupboard]

your server paths are not correct,
I am going to suggest that you upload the zc_install folder and and run the installer, ( just start it ) this will show you the correct server paths,

you can also set the config files to 777 and run the installer telling it to upgrade the configure files only

Site still down ... OK. I'm completely stumped and out of my element. I ran the installer, and it now says at the top:

Access denied for user 'shoppingcart_aco'@'localhost'
/admin/includes/configure.php does not exist

I've changed my admin/includes/configure.php to the following:

<?php
/**
* dist-configure.php
*
* @package Configuration Settings
* @package Admin
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: dist-configure.php 6329 2007-05-16 15:36:56Z drbyte $
* @private
*/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.yourdomain.com
/*
* URL's for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*
* If you desire your *entire* admin to be SSL-protected, make sure you use a "https:" URL for all 4 of the following:
*/
define('HTTP_SERVER', 'http://acountrycupboard.com');
define('HTTPS_SERVER', 'https://https://acountrycupboardcom.secure.myhosting.net');
define('HTTP_CATALOG_SERVER', 'http://acountrycupboard.com');
define('HTTPS_CATALOG_SERVER', 'https://acountrycupboardcom.secure.myhosting.net');

// secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', '/zencart/');
define('ENABLE_SSL_ADMIN', '/zencart/');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!

// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/admin/');
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_ADMIN', '/admin/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/var/www/domains/acountrycupboard.com/docs/admin/');
define('DIR_FS_CATALOG', '/var/www/domains/acountrycupboard.com/docs/zencart/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'MYSQL01');
define('DB_SERVER_USERNAME', 'shoppingcart_aco');
define('DB_SERVER_PASSWORD', '');
define('DB_DATABASE', 'xxxxxxxx');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'file');
define('DIR_FS_SQL_CACHE', '/var/wwww/domains/acountrycupboard.com/docs/zencart/cache');

[countrycupboard]

I desperately need help! My site is completely down and I'm out of business.
I'm on a shared linux server, so my "root" directory starts after the /docs level. Here's what my server looks like when I ftp into it via the domain name acountrycupboard.com :

zencart
tmp
cgi-bin
index.php

I can see and download the zencart/admin/includes/configure.php file ... so I know it's there. I can aslo see the zencart/includes/configure.php file ... so I know it's there as well.

I'm totally in need of some very detailed help setting up the paths correctly. Can someone help me get the paths in the configure files correct so I can get my site up and running?

[DrByte]

Based on your last post, try these corrections to your admin/includes/configure.php

  // secure webserver for catalog module and/or admin areas?
  define('ENABLE_SSL_CATALOG', 'true');
  define('ENABLE_SSL_ADMIN', 'true');

  define('DIR_WS_ADMIN', '/zencart/admin/');
  define('DIR_WS_CATALOG', '/zencart/');
  define('DIR_WS_HTTPS_ADMIN', '/zencart/admin/');
  define('DIR_WS_HTTPS_CATALOG', '/zencart/');


  define('DIR_FS_ADMIN', '/var/www/domains/acountrycupboard.com/docs/zencart/admin/');
  define('DIR_FS_CATALOG', '/var/www/domains/acountrycupboard.com/docs/zencart/');

  define('DIR_FS_SQL_CACHE', '/var/wwww/domains/acountrycupboard.com/docs/zencart/cache');