Quote Originally Posted by Mike_Dean View Post
Hi Andrew,

RP was working ok, then for some reason I am now having an issue.

I have put points onto a customers account, but in Admin they show up as Reward Points Earned, but as you can seem, they don't show up in the Value of Earned section.

Value of Pending: $0.00
Reward Points Earned: 1000
Value of Earned: $0.00


When I go through the checkout process, its shows as:

Current Reward Points:1000 points earned
Value of Redeemed Reward Points:$0.00
Redeem Reward Points: (is un checked)


If I tick the checkbox, then continue to process the order, the order total amount does not get adjusted,

Sub-Total: $175.50

AustPost (Parcel Post - 4 days Estimated Delivery Time)): $10.50

GST: $16.90

Value of Redeemed Reward Points: -$0.00

Total: $186.00

Reward Points earned: 160


Yet, when I go back into Admin, the points have been deducted ?????

Value of Pending: $0.00
Reward Points Earned: 160
Value of Earned: $0.00



I've re-installed the mod and re-tried and its the same
Your redeem ratio was set to 0- re-installing the mod just reset the ratio back to the default (0.01). And yes the points will be removed from the earned as you had ticked the box.