post the url and specifics of the order for me to check.
post the url and specifics of the order for me to check.
Mike
AEIIA - Zen Cart Certified & PCI Compliant Hosting
The Zen Cart Forum...Better than a monitor covered with post-it notes!
It happened several times with Roma:
http://www.hinterwelt.com/HWEStore/i...products_id=39
It has happened at least three times I am aware of on Kobold Quarterly
http://www.koboldquarterly.com/KQSto...&products_id=1
And we just got a report of mass attribute dropping on YGN in the Dungeon Crawl series from Goodman Games.
http://www.yourgamesnow.com/index.ph...roducts_id=848
This one in particular is currently not associated with its download.
In the end, most of these are repaired when we notice the link is dropped.
Thanks,
Bill
Bill Corrie
HinterWelt Enterprises
Stores: www.yourgamesnow.com www.hinterwelt.com
E-books and Print Books for Games
I am having the exact same problem on my store. About 10% of my customers are not getting the download file attribute attached. In an attempt to fix this I even tried adding the download attribute in code for any item that has it. In other words I force the attribute to add and it still gets dropped about 10% of the time by the time the customer gets to the checkout page.
Have you figured out how to resolved this?
Thanks