Quickbooks Import QBI

[adam5532]

Clive,

I just did an install of QBI Quickbooks Import V3.21b. When I go to admin and click on Quickbooks Import QBI I get the following server error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

QBI does not care what name you have for your admin directory. But, make sure that your settings are correct in the Zen Cart configure.php file to reflect this.

Navigate directly to QBI by entering in your browser:
https://www.mywebsite.com/store/admin/qbi_create.php
(substituting your website and your correct store and admin directories).

If it opens, then there is an error in your menu link.

If you get a 404 error, then the file is likely not in that directory, and you need to check that you didn't upload QBI to the wrong place.

Thanks,
Adam

[Stamper]

I get the same error with direct navigation.

[Coffee1]

I am also getting the same error on direct try. I guess I do not understand which directory it needs to be downloaded to. I have moved it around and still unsuccessful. Also, was I supposed to put one of the files direct into the zen php file?
Yes, I know you can tell, I am not proficient at this stuff. But I continue to try.
Thanks

[Stamper]

Coffee1
Are you using an FTP program to add files to your store? If so, make sure its set to retain directory structures when copying files. Just open up the admin folder inside the unzipped QBI file in your FTP client and select everything in there (don't select the admin folder itself!). Locate the admin folder in your Zen Cart installation on your server. Drag and drop the contents from your local computer onto the admin folder on the server. They files should automatically be placed in the correct locations.
Its harder without an FTP client, as you have to look at each folder within the QBI unzipped file and place their contents manually into the equivalent folder in the Zen Cart install.

[Stamper]

I resolved my problem with the 500 error after installing QBI. My hosting company servers run phpsuexec and it did not like some of the permissions. Futzing with the file permissions solved the problem. I think setting the qbi_output and qbi_input files to 777 as indicated in the Installation Manual (rather than 755) may have been the problem.

Hope this helps someone else with the same issue!

[Coffee1]

Thank you. Unfortunately for me, my web is frontpage based, so I guess I have alot of work to do.
Again, thanks.

[swingandmiss]

Adam,

Long time QBI user here and love it. I recently added a second payment option to my site and am wondering if you can set QBI up to deposit into two different sales receipts accounts. My paypal payments should be deposited into my paypal account, which it does correctly, and my authorize.net payments should be deposited into my bank account, which it doesn't do correctly. Right now everything is shown as deposited into my paypal account. Anyway to fix this?

Thanks!

[adam5532]

Adam,

Long time QBI user here and love it. I recently added a second payment option to my site and am wondering if you can set QBI up to deposit into two different sales receipts accounts. My paypal payments should be deposited into my paypal account, which it does correctly, and my authorize.net payments should be deposited into my bank account, which it doesn't do correctly. Right now everything is shown as deposited into my paypal account. Anyway to fix this?

Thanks!

Hi,

I don't understand your question. Because, QBI creates Sales Receipts. All your income goes into the Undeposited Funds account and is shown in the "Payments to Deposit" window, and you can deposit them into different bank accounts when you reconcile.

Thanks,
Adam

[swingandmiss]

Hi,

I don't understand your question. Because, QBI creates Sales Receipts. All your income goes into the Undeposited Funds account and is shown in the "Payments to Deposit" window, and you can deposit them into different bank accounts when you reconcile.

Thanks,
Adam

Actually, the way I have it set up, it deposits everything into my "PayPal" account. With one payment option, such as PayPal, it works superb and is quite quick and easy. However, that doesn't work when you have two payment options.

To change it to the Undeposited Funds account, would that be the "Sales Receipt account" under configuration? And when you use this type of setup, do you have to deposit each individual transaction into the appropriate bank account?

[adam5532]

Actually, the way I have it set up, it deposits everything into my "PayPal" account. With one payment option, such as PayPal, it works superb and is quite quick and easy. However, that doesn't work when you have two payment options.

To change it to the Undeposited Funds account, would that be the "Sales Receipt account" under configuration? And when you use this type of setup, do you have to deposit each individual transaction into the appropriate bank account?

Yes, you would set "Sales Receipt Account" to "Undeposited Funds".

You need to do this anyway for Authorize.net, because your deposits are going to be grouped by what settled that day, so if you deposit sales individually, it won't match your bank statement for reconciliation. So, if you have sales of $35, $75, and $50 from 2 days ago, maybe $35 and $50 ($80) will go through one day, and $75 might go through with something else the next.

Thanks,
Adam