Linkpoint creditcard - Declined

[greatbig47]

The skinny...

Using GoDaddy (Virtual Dedicated - Linux)
Port 1129 is open

cUrl (as tested) -

Array
(
    [url] => "http://www.zen-cart.com/testcurl.php"
    [content_type] => text/html
    [http_code] => 200
    [header_size] => 139
    [request_size] => 174
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0.250419
    [namelookup_time] => 0.065484
    [connect_time] => 0.100207
    [pretransfer_time] => 0.10026
    [size_upload] => 0
    [size_download] => 2142
    [speed_download] => 8553
    [speed_upload] => 0
    [download_content_length] => 0
    [upload_content_length] => 0
    [starttransfer_time] => 0.250361
    [redirect_time] => 0
)

I've got the SSL up and going...
The XXXXXXX.pem file is in it's place...
(Linkpoint said the PEM is working fine)

Everything should be smooth, but all cards tested are saying "declined"

This is the Debug info:

Aug-18-2008 12:18:27
=================================

Response Code: 

Sending to Gateway: 
result = LIVE
oid = 1-dGxorO
ip = 24.247.110.237
ponumber = 
subtotal = 160
tax = 0
shipping = 0
chargetotal = 160
cardnumber = ******
cardexpmonth = 09
cardexpyear = 09
cvmindicator = provided
cvmvalue = ******
userid = 5
customerid = 5
name = Philip S Carpenter
company = 
address1 = 407 E. Fake Street
address2 = 
city = Greenville
state = Michigan
country = US
phone = 616-225-9394
email = [email protected]
addrnum = 407 E. Fake Street
zip = 48838
sname = Philip Carpenter
saddress1 = 407 E. Fake Street
saddress2 = 
scity = Greenville
sstate = Michigan
szip = 48838
scountry = US
comments = Website Order
items = Array
(
    [0] => Array
        (
            [id] => 1:132be8059b82657c7798ea4973ebfd76
            [description] => 2008 Conference Admission for Existing Members
            [quantity] => 1
            [price] => 135.00
            [options0] => Array
                (
                    [name] => Member's Full Name
                    [value] => Stu Carpenter
                )

            [options1] => Array
                (
                    [name] => Street Address
                    [value] => 4078 E. Van Deinse
                )

            [options2] => Array
                (
                    [name] => City
                    [value] => Greenville
                )

            [options3] => Array
                (
                    [name] => State
                    [value] => Michigan
                )

            [options4] => Array
                (
                    [name] => Zip Code
                    [value] => 48838
                )

            [options5] => Array
                (
                    [name] => Telephone #
                    [value] => 616-225-9394
                )

            [options6] => Array
                (
                    [name] => Email Address
                    [value] => [email protected]
                )

            [options7] => Array
                (
                    [name] => Special Needs
                    [value] => No to Special Needs
                )

            [options8] => Array
                (
                    [name] => Meals
                    [value] => Regular planned meal
                )

            [options9] => Array
                (
                    [name] => Please help me find a roommate
                    [value] => No thanks
                )

            [options10] => Array
                (
                    [name] => Group dinner on Saturday night
                    [value] => Yes
                )

            [options11] => Array
                (
                    [name] => Scholarship Donation
                    [value] => 0.00
                )

            [options12] => Array
                (
                    [name] => Donation to Narcolepsy Network
                    [value] => 0
                )

        )

)

ordertype = SALE
host = secure.linkpt.net
port = 1129
keyfile =
/home/greatbig47/public_html/shop/includes/modules/payment/linkpoint_api/XXXXXX.pem
configfile = XXXXXX
transactionorigin = ECI
terminaltype = UNSPECIFIED


Result: 
(
    [r_csp] => 
    [r_time] => 
    [r_ref] => 
    [r_error] => SGS-020006: Please contact merchant services.
    [r_ordernum] => 
    [r_message] => 
    [r_code] => 
    [r_tdate] => 
    [r_score] => 
    [r_authresponse] => 
    [r_approved] => 
    [r_avs] => 
)

Any ideas? We're sooooo close! We're a non-profit group that needs to get up and running really quick.

THANKS AHEAD!

-Stu

[DrByte]

[r_error] => SGS-020006: Please contact merchant services.

I would advise following the instructions in the error message. Something must be wrong with your merchant account. Call them to fix it.

[greatbig47]

I would advise following the instructions in the error message. Something must be wrong with your merchant account. Call them to fix it.

I did, they said that if everything is in place, then there is nothing they can do (oi!!)
Everything else looks okay, right?
I thought so!

(man...our organization SURE appreciates your wisdom!)

[DrByte]

Did you recently have them make any changes to your account (even as small as a phone number or contact person)? If so, you may need to re-download the .PEM file and replace the one on your webserver with the updated version.

From what I see while doing google searches for that error message, it seems that the code typically means that the PEM file content is bad.

Either that or it means they've flagged your store as "closed" ... which I doubt is the case this time, since I would expect they would tell you that when you talked to them.