Return Authorization Module (RMA)

[clydejones]

I've double checked all the files you mentioned, they are all where they are supposed to be and named accordingly. I even re-uploaded just to be sure I had installed them all properly.

Generally, this means that there is a misplaced language file somewhere, but without seeing/looking at the file structure and the individual files, its hard to say where or which file it might be.

[FunkyPapa]

So, under the assumption that something has to make it "say" the word Specials there, I used the developer tool kit to search the language files for the word "Specials". Below are all the options that were found that were not in the admin section.


c:/public/funkymunkys.ca/websites/www/includes/languages/english/apple_zen/specials.php

Line #19 : // $Id: specials.php 1969 2005-09-13 06:57:21Z drbyte $

Line #22 : define('NAVBAR_TITLE', 'Specials');

Line #23 : define('TEXT_NO_SPECIALS', 'There are currently no specials. Please check back later.');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/extra_definitions/apple_zen/headermenu.php

Line #25 : define('HEADER_TITLE_SPECIALS','Specials');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/extra_definitions/apple_zen/specials.php

Line #19 : // $Id: specials.php 1969 2005-09-13 06:57:21Z drbyte $

Line #22 : define('NAVBAR_TITLE', 'Specials');

Line #23 : define('TEXT_NO_SPECIALS', 'There are currently no specials. Please check back later.');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/extra_definitions/faq_manager.php

Line #29 : define('FAQ_CATEGORIES_BOX_HEADING_SPECIALS','Specials ...');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/page_not_found.php

Line #21 : define('PAGE_SPECIALS', 'Specials');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/site_map.php

Line #22 : define('PAGE_SPECIALS', 'Specials');
##################################################################################################################################
c:/public/funkymunkys.ca/websites/www/includes/languages/english/specials.php

Line #19 : // $Id: specials.php 1969 2005-09-13 06:57:21Z drbyte $

Line #22 : define('NAVBAR_TITLE', 'Specials');



I hope it's one of these as I went back and checked file by file to make sure everything was put into the proper place

Also on the files you said to double check in your previous posts on this line
includes/modules/pages/returns/header_php
should it read as is with the red text?....As I have double checked these files again.


If nothing here solves it and there's something else you can think of that I can look up.....I've tried just about everything I can think to search under in the tool kit and not finding anything that looks bad.

Again thank you for your time and effort.

<edit> on another note, I also looked up the phrases return authorization request

c:/public/funkymunkys.ca/websites/www/includes/languages/english/apple_zen/returns.php

Line #11 : define('HEADING_TITLE', '<h1>Return Authorization Request</h1>');

Line #12 : define('NAVBAR_TITLE', 'Return Authorization Request');

Line #14 : define('EMAIL_SUBJECT', 'Return Authorization Request');

Line #19 : define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.' . "\n");


and return_authorization_request:

Warning Error: No matching Configuration Keys were found ... return_authorization_request

in all files and that was all that was found....thinking that's what I'm looking to have at the top of the box as should be. And as stated, that is all I can really think of to search for

</edit>

[clydejones]

Originally Posted by FunkyPapa
Also on the files you said to double check in your previous posts on this line
includes/modules/pages/returns/header_php
should it read as is with the red text?....As I have double checked these files again.

The highlighted portion should read header_php.php

[FunkyPapa]

sorry I didn't put the .php at the end, yes that's what it says. Since....I have even tried un-installing and re-installing to no avail.

[clydejones]

sorry I didn't put the .php at the end, yes that's what it says. Since....I have even tried un-installing and re-installing to no avail.

I took another look at your site and I've noticed that in your breadcrumb bar, whenever you go to any of the following pages
privacy
conditions of use
shipping info
about us
site map
gift certificate FAQ
discount coupons
unsubscribe
links of interest
charities
store locator
FAQ
manufacturers
returns

The breadcrumb indicates Home :: Specials on every page
The breadcrumb should change as the page changes.

Again this indicates that one or more of the language files are conflicting with each other.

You'll need to check the language files for each of those pages to track down where the conflict might be.
includes/languages/english/*.*
includes/languages/english/extra_definitions/*.*

[FunkyPapa]

Thank you. I'll look there as soon as I get some time. I was going crazy thinking I was missing something in those searches I should see. I will post back again after I've checked through each the files.

[FunkyPapa]

I started looking thru the files and noticed there was a file.....

includes/english/extra_definitions/apple_zen/specials.php

I downloaded that in case it was something I needed I could put it back...deleted it, and problem solved

Thank you tons for your help

[clydejones]

I started looking thru the files and noticed there was a file.....

includes/english/extra_definitions/apple_zen/specials.php

I downloaded that in case it was something I needed I could put it back...deleted it, and problem solved

Thank you tons for your help

glad you got it sorted

[daneh]

Help.....
I have added this mod to my store, but can't seem to get it to work. After installing it, and the absolute first time I go to the customer orders/edit, I see the correct way to do a return.

Then, whenever I move to another customers order, and from that point on, I get what you see in the next picture,


Any ideas why it reverts to what is in the picture?

I have uninstalled and installed the sql and all files, but it always reverts to what is seen in the picture. Obviously, I cannot do a return without an auth number, and I see no way of getting it with this pic.


version 1.3.8 of zen

[clydejones]

Help.....
I have added this mod to my store, but can't seem to get it to work. After installing it, and the absolute first time I go to the customer orders/edit, I see the correct way to do a return.

Then, whenever I move to another customers order, and from that point on, I get what you see in the next picture,


Any ideas why it reverts to what is in the picture?

I have uninstalled and installed the sql and all files, but it always reverts to what is seen in the picture. Obviously, I cannot do a return without an auth number, and I see no way of getting it with this pic.


version 1.3.8 of zen

I'm not sure which mod you have installed but it is not the return authorization Mod.

The return authorization Mod only provides a form through which a customer may request authorization to return/exchange items which have been purchased.

You can see an example here