AUSTPost module

[RodG]

Im stumped! I guess if i turn off paypal and try an recreate the error again

That won't help. All we are (were) trying to do here is identity the cause of the problem. This means that we need to identify or correlate the symptoms. Turning things off to hide the symptoms only makes diagnosis more difficult (in this instance).

To summarise, the problem you are experiencing can be caused by a problem in on of three places.

Your server.
The quotation server
The connectivity between your server and the quotation server.

Before even looking for a fix we need to discover which of these is causing the problem, and to do this we need to evaluate what little we have in the way of clues.

I haven't seen the problem. You and your customers apparently see it quite often. What are the differences? There has to be *something*, different because that is the way computers work.


Cheers
Rod

[gee38l]

That won't help. All we are (were) trying to do here is identity the cause of the problem. This means that we need to identify or correlate the symptoms. Turning things off to hide the symptoms only makes diagnosis more difficult (in this instance).

To summarise, the problem you are experiencing can be caused by a problem in on of three places.

Your server.
The quotation server
The connectivity between your server and the quotation server.

Before even looking for a fix we need to discover which of these is causing the problem, and to do this we need to evaluate what little we have in the way of clues.

I haven't seen the problem. You and your customers apparently see it quite often. What are the differences? There has to be *something*, different because that is the way computers work.


Cheers
Rod

Well thanks for your help with this one.... I have had a few new customer order stuff and no complaints... I have just tested for the last 20 minsutes and i cant reproduce the error. very very odd. But overall im happy with the mod and confident it will work!

The only thing left that is really bothering me is the broken link and/or pic in my invoices :S You reffered prevously to the database... im pretty clueless with this stuff and im still trying to learn.... Could it be the sql input from the austpost module? Might need to be re done?

[RodG]

Well thanks for your help with this one.... I have had a few new customer order stuff and no complaints... I have just tested for the last 20 minsutes and i cant reproduce the error. very very odd. But overall im happy with the mod and confident it will work!

I'm still guessing that the users that are experiencing the problem have something amiss with their address details. eg, postcode missing.

The only thing left that is really bothering me is the broken link and/or pic in my invoices :S You reffered prevously to the database... im pretty clueless with this stuff and im still trying to learn.... Could it be the sql input from the austpost module? Might need to be re done?

There IS a known problem whereby the URL for one of the icons can be too large to store in the database field, and this MAY be your problem, but without knowing which of the many links is actually broken this is nothing more than speculation.

Having said that, if you locate the file /includes/languages/english/modules/shipping/austpost.php you'll see that the definition for the module title contains an image link. If you remove this link and see if the problem goes away or not you'll have your answer.
However, please note that this will only affect any new invoices. Existing invoices will still have the possibly overlong text string.

An alternative solution (if this is your problem) is to increase the size of the relevent data field in the database, again, this will only affect newly entered data, and I *don't* really recommend this is a solution (because the code causing the issue will eventually be rewritten).

Cheers
Rod

ps. the autpost.php file mentioned above is a very simple file to edit. It doesn't have any actual 'code', it only contains the various text strings used by the module. (another reason why the image link is misplaced).

[megkin]

Hi

I've installed the module and it looks great. Just a few questions (I've searched and can't find similar).

I plan to use the parcel post (500g and 3kg) and the express post (500g and 3 kg). As you can register both prepaid parcel post and prepaid express post I was wondering if there is an option somewhere to be able to choose all of the following:

Parcel Post 500g
Registered Parcel Post 500g
Parcel Post 3kg
Registered Parcel Post 3kg
Express Post 500g
Registered Express Post 500g
Express Post 3kg
Registered Express Post 3kg

I've tried using the registered parcel option but it seems to calculate the item as a parcel only and not using the prepaid satchel.

Any suggestions would be greatly appreciated ;)

Megan

[RodG]

Hi

I've installed the module and it looks great. Just a few questions (I've searched and can't find similar).

I plan to use the parcel post (500g and 3kg) and the express post (500g and 3 kg). As you can register both prepaid parcel post and prepaid express post I was wondering if there is an option somewhere to be able to choose all of the following:

Parcel Post 500g
Registered Parcel Post 500g
Parcel Post 3kg
Registered Parcel Post 3kg
Express Post 500g
Registered Express Post 500g
Express Post 3kg
Registered Express Post 3kg

I've tried using the registered parcel option but it seems to calculate the item as a parcel only and not using the prepaid satchel.

Any suggestions would be greatly appreciated ;)

Megan

There isn't any facility for the module to add registration or insurance for the prepaid satchels.

The basic philosophy being that the pre-paid satchels are used as a matter of convenience, ie, you buy them in advance and pop them in the post box for delivery as needed. If you wish to add registration or insurance to the satchels you need to enter the post office again to process the paperwork, in which case, it is probably going to be cheaper to use normal parcel post (plus extras) than it would be to use the pre-paid satchels.

Cheers
Rod

[megkin]

Hi Rod

Thanks for the reply! I will have to give it some thought as to how I want to set up the postage section. The module is certainly a huge help.

Megan

[lucky__starre]

I've just added prepaid & express post satchels to my shipping options & when testing, have noticed that even though the the cart items weigh far less than 500g, only the 3kg satchel prices are given, very strange!

Estimate Shipping Costs

Total Items: 1 Weight: 0.11kgs Amount: $22.90 Dims: 29x25x2.5 Boxes: 1

Available Shipping Methods Rates
1 days Est Delivery $5.20
2 days Est Delivery $7.95
4 days Est Delivery $10.60
1 days Est Delivery $11.90

Any advice?

Katie
www.live2knit.com.au