craftysyntax Live Help module HELP!

[MagicMan]

No Go: Cannot get the code into the right place within ZenCart. When I insert it pages go blank or cannot display cart information.

Where doe the code go once we load the Cragty Sidebox which is Blank after uplaoding files. Thanks.

[shocker]

I can run the client from a separate html page created by the Generate HTML, but on my site under the sidebox it doesn't show.

the html that Zen Cart generates is

<div class="rightBoxContainer" id="craftysyntaxsidebox" style="width: 125px;">
<h3 class="rightBoxHeading" id="craftysyntaxsideboxHeading">Live Help</h3>
<div id="craftysyntaxsideboxContent" class="sideBoxContent centeredContent"><script type="text/javascript" src="/http://www.nahidfashions.com/livehelp/livehelp_js.php?department=2&amp;pingtimes=15&amp;username=Guest"></script></div></div>

This should work because the html file that I'm using to test is

Live Help

Can anyone tell me what's wrong with the Zen Cart generated code.

[shocker]

No Go: Cannot get the code into the right place within ZenCart. When I insert it pages go blank or cannot display cart information.

Where doe the code go once we load the Cragty Sidebox which is Blank after uplaoding files. Thanks.

My sidebox is still blank, but just so that you are correctly installed, you must edit the
includes/templates/YOUR_TEMPLATE/sideboxes/tpl_craftysyntax_sidebox.php

see the readme file that comes with CSLH for the edits that are needed.

[MagicMan]

I got it to work and it is pretty cool for a free app. This is what I did.

Forget the Crafty Syntax Sidebox. Too confusing.

I installed the blank sidebox located in the mods section. In the Zen downloads area do a search for Blank Sidebox. Upload files to correct directories. Make sure you are using your custom template.

Install the Blank Sidebox and look at it on your web site first so that you can get a good understanding of the changes that you will make and how it affects the side box.

Generate the code from Crafty Syntax program and insert it into this Blank SideBox File by replacing this text: "You can include text, links, images, HTML markup and even PHP code" I removed the <P></P> make sure to leave the ' '.

I also removed this entire line from same file:

$content .= '<p>' . TEXT_BLANK_SIDEBOX . '</p>';

Once I did this, the Crafty Chat image was perfectly centered and all extra space was gone. Works great!

Here is the file to edit and place the code:

>>>includes/templates/YOURTEMPLATE/sideboxes/tpl_blank_sidebox.php


You will also have to edit this file as well. These are the changes that I made:

>>>includes/languages/english/extra_definitions/YOURTEMPLATE/blank_sidebox_defines.php

define('BOX_HEADING_BLANK_SIDEBOX', 'Live Chat Help');
define('TEXT_BLANK_SIDEBOX', 'Status:');


Good luck and hope this helps.

Merry Christmas!

[shocker]

I got it to work and it is pretty cool for a free app. This is what I did.

Forget the Crafty Syntax Sidebox. Too confusing.

I installed the blank sidebox located in the mods section. In the Zen downloads area do a search for Blank Sidebox. Upload files to correct directories. Make sure you are using your custom template.

Install the Blank Sidebox and look at it on your web site first so that you can get a good understanding of the changes that you will make and how it affects the side box.

Generate the code from Crafty Syntax program and insert it into this Blank SideBox File by replacing this text: "You can include text, links, images, HTML markup and even PHP code" I removed the <P></P> make sure to leave the ' '.

I also removed this entire line from same file:

$content .= '<p>' . TEXT_BLANK_SIDEBOX . '</p>';

Once I did this, the Crafty Chat image was perfectly centered and all extra space was gone. Works great!

Here is the file to edit and place the code:

>>>includes/templates/YOURTEMPLATE/sideboxes/tpl_blank_sidebox.php


You will also have to edit this file as well. These are the changes that I made:

>>>includes/languages/english/extra_definitions/YOURTEMPLATE/blank_sidebox_defines.php

define('BOX_HEADING_BLANK_SIDEBOX', 'Live Chat Help');
define('TEXT_BLANK_SIDEBOX', 'Status:');


Good luck and hope this helps.

I thought about doing this, or just gutting the tpl_craftysyntax_sidebox.php and replacing it with the generated html, but I'm going to play around with the current code to figure out why it doesn't work.

Anyway thanks for letting us know this works as an alternative.

[Grace38]

If your host has Fantastico just install Crafty Syntax and use EZ pages in your Zencart to activate as a sidebox - Pretty simple to do that rather than alter any html files and thats what i did as all you need to do is insert some code into the EZ pages box then activate it as a sidebox.

I uninstalled Crafty though because it seems every 3 months or so it gets hacked and i decided i can live without a Help module.

[MagicMan]

What happens when it gets hacked? Does it screw up your Zen Cart Also?

[live2support]

Readme file of Live2Support live chat plugin would be helpful.

[shocker]

If your host has Fantastico just install Crafty Syntax and use EZ pages in your Zencart to activate as a sidebox - Pretty simple to do that rather than alter any html files and thats what i did as all you need to do is insert some code into the EZ pages box then activate it as a sidebox.

I uninstalled Crafty though because it seems every 3 months or so it gets hacked and i decided i can live without a Help module.

What version are you using?
There are security issues with the version 2.14.6 that's downloaded from the Zen Cart add on section.

The newer version 2.15 can be downloaded from their website and fixes SQL injection and Cross Site Scripting vulnerabilities.

[MagicMan]

I am using Version 2.15.0.

I installed it vis Fantastico and it was quite simple to do. The sidebox took a bit but that worked out great too.