Simple SEO URL (OLD version) [support thread]

[tameron]

Module Manager says:

1 yellow1912_ssu 12 Beta 3.6.0 RC4 update

It was working great until today.

http://www.munchiegifts.com


I did install the FAQ module but it doesn't overwrite any files.

[yellow1912]

Module Manager says:

1 yellow1912_ssu 12 Beta 3.6.0 RC4 update

It was working great until today.

http://www.munchiegifts.com


I did install the FAQ module but it doesn't overwrite any files.

Do you use a special product type that is not product_info? What happens when you clear SSU cache? This is a weird behavior indeed. And although FAQ manager may not overwrite anything it may affect that. I will need to check that module to make sure.

[tameron]

No. I did try the module:

EXTRA DESCRIPTION FILES 0.2

Created by Mariusz Józala ( http://zencart.aetas.pl )


today, but it wasn't what I had wanted or expected, so I uninstalled it and followed the directions. I also double checked to make sure I removed all files.

Could this have changed something somewhere? It didn't overwrite any files.

Clearing the SSU cache doesn't help.

[tameron]

Should I try restoring my database to the backup I made this morning?

Actually if I can do this any other way than restoring the database, that would be great. I've had orders come in since then and would have to mess with the tables.

Would either of those modules effect it in that way?

[yellow1912]

Should I try restoring my database to the backup I made this morning?

Actually if I can do this any other way than restoring the database, that would be great. I've had orders come in since then and would have to mess with the tables.

Would either of those modules effect it in that way?

if you can, please just do this very briefly:
Turn off SSU quickly, then go to your store and get the product link, post it here, I will see if there is something that may get in the way. At the same time, please also get RC5 and upload, I dont think there is any bug that may cause the problem but perhaps some files were messed up and reuploading can help.

[tameron]

Even when I turn SSU off I still have the same problem...

http://www.munchiegifts.com/index.ph...oducts_id=1465

Getting page not found still.

Will upgrade to RC5 in about 15min. Have something to do real fast.

Will post again when it's uploaded.

Thanks for helping me with this!

[yellow1912]

Even when I turn SSU off I still have the same problem...

http://www.munchiegifts.com/index.ph...oducts_id=1465

Getting page not found still.

Will upgrade to RC5 in about 15min. Have something to do real fast.

Will post again when it's uploaded.

Thanks for helping me with this!

Okie, I suspect something went wrong here, it is neither ssu bug or any other module bug, I suspect something like this:
you somehow deleted part of the file name def.

Use your developer tool kit to find this:
FILENAME_PRODUCT_INFO

[MikeyG]

yellow1912

Thank you for the very quick response.

I have installed the debug file but get no log. (I have changed the cache to writable but each time I go back to it it is read only) Running WAMP with PHP5 on vista pc for testing purposes localy.

If I get not log I am guessing this means no issue identified. The page is not blank it is the product lising page but the heading changes to that of the product clicked on.

I have reloaded your files just incase I had missed one on install. but still the same issue.

Thanks

[yellow1912]

yellow1912

Thank you for the very quick response.

I have installed the debug file but get no log. (I have changed the cache to writable but each time I go back to it it is read only) Running WAMP with PHP5 on vista pc for testing purposes localy.

If I get not log I am guessing this means no issue identified. The page is not blank it is the product lising page but the heading changes to that of the product clicked on.

I have reloaded your files just incase I had missed one on install. but still the same issue.

Thanks

You can use the debug option b) Attempt to show errors on-screen in the link I posted, sometimes it can show more error. Usually a blank page or part of the page goes blank means the script encounters a fatal error somewhere.

[yellow1912]

@MikeyG: link to the specific site and page with the issue will help
@tameron: yes the description module is the cause

You need to contact the author to get it solved. But in short it created a new product type, and now when you uninstall it that product type is removed yet your products still point to it. You need to mass update all your product to the old product type.
If nothing serious has been changed you can do this:

Back up your db
Go to sql patch tool and run
[FONT=&quot]Update products set products_type=1;

GLuck, you will need that
[/FONT]