URGENT: Customers are being forced to log in again and again

[s_t_e_v_e]

Is it a new certificate? Was it working before? Do you have a shared certificate you could try? Have you changed the https settings in zencart config? Has your certificate expired?

[s_t_e_v_e]

Is it a new certificate? Was it working before? Do you have a shared certificate you could try? Have you changed the https settings in zencart config? Has your certificate expired?

it appears you could change back to a shared ssl with bluehost?? until you get this sorted?

[dmm2020]

Certificate is not expired. It was installed by the hosting service. It works from my end and when I try to log on from AOL or another ISP, and on the computer at the office.

[s_t_e_v_e]

Internet explorer will not show your page.. firefox shows me a warning... I can allow a security exception to access your page... but no customer will be comfortable doing that...

I'm interested to see other comments...

[dmm2020]

Seems to be an issue with firefox and not others. AOL and MCIE both accept the certificate.

[dmm2020]

Did some more chaecking on Comodo's website. Below is their FAQ response:

One may get the following message when trying to navigate to a page when OCSP is enabled.
Error establishing an encrypted connection to http://ocsp.comodoca.com. Error Code: -8048.

This is a result of a bug in Firefox 2.0.0.x. It has been fixed in Firefox 2.0.0.15. Firefox 3.x was not affect by this bug.

Solution: Either disabled OCSP in Firefox 2 or upgrade to Firefox 2.0.0.15 or better. Mozilla strong recommends that users upgrade to Firefox 3.

What version of Firefox are you using? If you have MCIE you might try it because some of the modules I am using are optimized fo use with MCIE. Plus it would give me an idea if it's happening with other browsers. I am evaluating Comodo's SSL so any feed back on issues would certainly be appreciated.

[mprough]

Matters little what Comodo says about the error..... The certificate will not display secure pages in any of my browser's

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6

Secure Connection Failed
dmsmerchandise.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.
The certificate is only valid for the following names:
www.dmsoft-wy.com , dmsoft-wy.com

(Error code: sec_error_unknown_issuer)

* This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

* If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

and

IE 7.0.5730.13

There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information

If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.

For more information, see "Certificate Errors" in Internet Explorer Help.

and

Chrome 1.0.154.48

This is probably not the site you are looking for!
You attempted to reach www.dmsmerchandise.com, but instead you actually reached a server identifying itself as www.dmsoft-wy.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of www.dmsmerchandise.com. You should not proceed.

I think you need to look closely above at what Google and FF has to say in the error.

This certificate is installed incorrectly or for the wrong domain.... again it matters little what Comodo says as no one will shop at your store..... Just an FYI also, that you have accessed the site many time and have cached its IP and are probably NOT displaying the error as a result.... But until you posted I never have.

~Melanie