
Originally Posted by
adam5532
Hi,
This is a source of some confusion. The customers count displayed on the Create page is the total customers. However, the Customers download will only include customers who have placed orders.
This is being improved in paid version 3.80, which is about to be released. This version lets you choose customers with orders, customers without orders, and customers without accounts (who placed orders, for the PWA contribution), in any combination. Also, the count on the Create page will be correct, according to the options chosen.
Note that in normal operation, it is not necessary to use the Customers download feature, as customers are always added or updated along with their orders. One reason to use it is if you have a store that has operated for some time, but just started using Quickbooks, and you want to bring all your existing customers into Quickbooks (without importing all their past orders).
Thanks,
Adam
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