WorldPay Module version 2.0 - Support thread

[SWUK]

Hi Philip. Thanks again for being so helpful!

Out of general interest where do you go if you hit cancel when you are first sent to worldpay, you should bounce straight back to the shop with cart id and ability to try again.

A similar thing happens. The following page is displayed:

WP_TEXT_FAILURE 
WP_TEXT_HEADING 

Thank you, your payment has been cancelled
Merchant's Reference: xxxxxxxxxxxxxxxx
 
Please contact RBS WorldPay immediately if there has been a problem making your payment. 
 
WP_TEST_HEADING

WP_CANCELLED_HEADING

Our ref: 

WP_CONTACT_INFO

When you click on the "NEXT' button it takes you back to step 2 in the ordering process.

So this is pretty much identical to when a payment is successful at the worldpay end. The only difference is that it says "Thank you, your payment was successful" and it also gives the RBS WorldPay Transaction ID. Again, with a successful order the 'Next' button takes you to page 2 in the ordering process.

So presumably we're going to the correct page, but for some reason it's not displaying properly?

[philip_clarke]

You are missing the file

./includes/languages/english/wp_callback.php

which will replace that TEXT in capitals, oryour server does not have the correct permissions to read it.

Thank you
Philip

[SWUK]

You are missing the file

./includes/languages/english/wp_callback.php

which will replace that TEXT in capitals, oryour server does not have the correct permissions to read it.

Thank you
Philip

wp_callback.php was there but the values weren't being picked up. BUT...

I've now installed version 2.09 and the extra list box is gone and we're getting a meaningful and complete page displayed upon cancellation. So far so good. I'm just waiting for the store owner to place a live order so we can see if everything is now working as it should. I've advised her that she must figure out how to switch between live and test mode at the worldpay end.

Thanks again for your help.

[mattys]

latest version of zen cart

latest worldpay module

hi

for some reason, when a customer completes and order, the thank you page displayed, with shopper response enabled, has CSS stripped and looks awful, it didn't used to do this

even uploading latest version of module hasn't helped.

you can see a screen grab of page attached

i have disabled shopper response for the moment until i can figure this out

anyone any ideas?

[greenitcompany]

Hi Philip,

I'm using Zen Cart version 1.3.8 and have recently installed the version 2.0 upgrade for the Worldpay addon.

Payments process fine via Worldpay but the order is not being recorded in ZenCart. Just wondered whether you were aware of this problem and whether anybody else had come across anything similar?

Any help would be appreciated and thank you once again for all your hard work on this project.

I also noticed that when visiting the RBS Worldpay website ZenCart is not listed as an accredited or unaccredited ecommerce product, which i must say i found quite odd.

Best regards,

Adam

[philip_clarke]

Hi Philip,

Payments process fine via Worldpay but the order is not being recorded in ZenCart. Just wondered whether you were aware of this problem and whether anybody else had come across anything similar?

what do the debug emails say ? if debugging is on and there are no emails then ZC is not being hit in the correct spot by worldpay. First way to test this is to put an order through and then hit cancel at worldpay and see where it sends you.

There is also a massive time lag between setting up things like passwords at worldpay and them finally being sent through, we have one guy above that took 24 hours for their system to update all of the while when worldpay tech support claimed it was the module not working. The guy made no changes to the module and suddenly worldpay started to send through the info.

I also noticed that when visiting the RBS Worldpay website ZenCart is not listed as an accredited or unaccredited ecommerce product, which i must say i found quite odd.

I find it quite odd too. For one thing Zen Cart themselves have to submit the whole shop and I asked Dr Byte to do so last year when the big hole was fixed, but also worldpay will not give me an account for development, and since I don't want to pay their charges for an account that I don't use I an stuck having to borrow people's merchant id's if I need to teset anything.

Philip.

[greenitcompany]

Hi Philip,

I have done as you advised and made a test purchase to the point of confirmation at Worldpay. I hit 'Cancel' and it just displayed a page that displayed the following information:

"Cancellation.
Thank you, your payment has been cancelled
Merchant's Reference: fvi92tqset6gqjo96fee1gfjj0
Please contact RBS WorldPay immediately if there has been a problem making your payment."



It did not return me to the clients website.

Best regards,

Adam

[philip_clarke]

Sorry my mistake I didn't mean go to the point of entering in numbers and things "cancellation", I meant as soon as you leave your shop hit cancel on the bottom left of the screen and it should send you straight back to the shop to a ZC template with details of the cancellation.

Philip.

[greenitcompany]

Hi Philip,

I tried this but i could no way of canceling as their was no cancel option in the bottom right hand corner of he screen.

It also happened way too quickly, so i wouldnt stand a chance/

Any ideas???

Thanks for your help on this.

[philip_clarke]

Can you privately message me with the domain so that I can try a few things out ? I'm not going to submit anything but it may be helpful if you keep the debug emails turned on.

Thank you
Philip.