Paypal mixes up my Shipping address as Billing address?

[obridge]

I am having the same issue.

PayPal only lets us pass shipping information...

Does this mean that we are not allowed to pass the billing address to Paypal? I was thinking of simply switching what address is passed to Paypal: sending the billling address from Zen Cart instead of the shipping address. Could this be done or would it violate some kind of Paypal terms of use?

[Kim]

One more time - If this is a problem for you, you need to ask PayPal about it.

[sukpuk]

Hi there

This is so useful. Thanks to you guys for sharing your expertise.

I am making a new site with some products i want to sell through Paypal.

I am almost through but am not able to acheive the following i.e.

1> How to get Shiiping address details from customer and then reflect it in Paypal . Paypal asks for Billing address seperately but i want the shipping address there so customer is confident before he pays. How do we do it any ideas?

2> When I click Buy now button on my site it takes me to Paypal site . Now here I see my email address on the header that I dont want. Could someone tell me how to change that to my company name or any other text. And also when I am at the payment screen and at the bottom there is an option to cancle the transaction it again showws my email address that I want to change with some other text.

If some one has a ready made PHP page in which Customer can put his Shipping address etc and then it takes the customer to Paypal then please share . I am stuckup here.

Many Thanks

[DrByte]

2> When I click Buy now button on my site it takes me to Paypal site . Now here I see my email address on the header that I dont want. Could someone tell me how to change that to my company name or any other text. And also when I am at the payment screen and at the bottom there is an option to cancle the transaction it again showws my email address that I want to change with some other text.

Just upgrade your PayPal account to a "Business" account. That will let you put a company name where the Email address is.

[sukpuk]

Just upgrade your PayPal account to a "Business" account. That will let you put a company name where the Email address is.

Thanks for this. I already have a premier account. Do I still need to upgrade to Business account ?

[DrByte]

A premier account shows your email address as your identity. A Business account shows your company name.
That's why I quoted your email-address concern and told you the solution was to upgrade to Business.

[sukpuk]

A premier account shows your email address as your identity. A Business account shows your company name.
That's why I quoted your email-address concern and told you the solution was to upgrade to Business.

Thanks a lot.

Any idea about how to pass on the
Shipping address that Customer enters on my Page before he clicks on ADD TO CART Button for Paypal. I am looking for some ready made template as I am not good in PHP coding at the moment.

[DrByte]

Any idea about how to pass on the
Shipping address that Customer enters on my Page before he clicks on ADD TO CART Button for Paypal. I am looking for some ready made template as I am not good in PHP coding at the moment.

Perhaps you didn't read my answers to this question in the original discussion at the beginning of this thread?

[lyndas9254]

I totally understand as my website uses PayPal and I have been struggling with merchant technical services to help with this. You are most likely not doing anything wrong. I just finished with them asking and trying to see what I can do to pass my recipient ship-to-address and not have it pre populate or pass into the biller address. I found out it cannot be done per the tech guy. Their program features do not allow it. We were told to pass hidden variables but pass into the biller address and my customers do not like that and I am losing business with it. Because I have been requesting and dealing with problems with it since early August he is now putting in a programming request to add a feature in the Paypal side to allow the ship to address and not have it roll into the buyer address. However, it is unknown when they will get to the implementation of my request and need. I asked for any options and I asked if I upgraded from website payment standard to something else if it would help. I was told their programming doesn't allow it. So, thus the request for PayPal to add the feature but who knows when it may be available. This leaves me needing to find someone else to handle the transactions. Good Luck.

[lyndas9254]

Dr Byte, I too have had the same shipping pre populating to buyer's bill address and I did work with merchant technical support and no luck. You are right and they are putting in a programming request to add the functionality. I have a question for you though if you have any suggestions since you are so versed here.. Do you have any recommendation on a merchant to use in place of PayPal where we wouldn't have the ship-to address issue? I thought maybe since you encompassed this problem you might be using somebody else and I would be interested in who you use or suggest? Thank you for your time.