
Originally Posted by
Heritage Scrap
We loaded this a few months ago with very high hopes. It, as everyone knows, does not automatically post points to Paypal IPN transactions. I have had to go in and manually update. I was not pleased, but it was workable and at least I could keep what I advertised.
However, at some point the mod has failed at a higher level. Now when a customer goes to redeem points, no matter how many they have in the bank they can only select $1. It is a default. Here is an snap from the cart:
You may click to redeem any collected Reward Points. Your redeemed points will be applied to the total and reflected in your cart after to click continue.
Current Reward Points:
5500 points earned
Maximum allowed to redeem:
100% points maximum
Value of Redeemed Reward Points:
$1.00
As you can see, although I have 5500 points, I can only redeem $1.00. My ratio of earned is .01 for every point. I should be able to redeem anywhere up to $55.00.
Can anyone tell me why this is happening? I have the value set to redeem 100% of their points. I am wondering if there is a setting I may have goofed up.
Thank you so much for your help. I have very frustrated customers and will probably have to take this out of the store if I can't resolve it in the next few days.
Kind regards,
Kate
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