Configure.php issue

[MattS]

I get the "500 server error" when I hit that. It states the error message as posted in my first post above.

[tony_sar]

I think there are many reason for server to give this error . make sure you have uploaded your files to correct location on your server . When FTPing the files make sure you are doing in ASCII and not binary. and follow documentation for setting correct permissions to FOLDERS and Files.

file and folders need to be set to 777 before installation . once done revert to 755 for folders and 644 or 444 for files.

[Vger]

Okay, le's try and do this the simple way:

1. Access your database via the phpMyAdmin link in your hosting control panel. Select all of the Zen Cart tables in there and elect to "Drop" them. This clears the database ready for use.

2. FTP to your website and remove the includes/configure.php file and the admin/includes/configure.php file (they will be created afresh during the install procedure).

3. In your browser go to where your Zen Cart files are located online e.g. http://www.yourdomain.com/zc_install

4. Start the install procedure and make a note of any messages which tell you if certain folders are not writeable, or if certain features of PHP are not available. But if everything is okay proceed with the install. During the install you'll be asked for your db name, user name and password.

5. If everything is not okay during the preparation of the install then make a note of the warnings and report them back here.

6. If the install goes okay then delete the zc_install folder.

Vger

[MattyMatt]

There's a file

zc_install/.htaccess

try renaming that to anything and see if the 500 error goes away. The path information errors are quite normal and mean you made a mistake when entering some data in, the main thing is to try and get rid of the 500 error so you can see what's happening.

[MattS]

Vger,
I understand your instructions except for step #1. I can't find anything on my control panel that references phpadmin or anything that refers to php.

[MattS]

alright, I started from scratch. Followed the instructions but removed the dist-configure.php files. Nothing happens, I can't even get to the screen that tells me to install like before. I just get the 500 screen. So I renamed the .htaccess file like mentioned, and still getting the 500 screen. Would there be a problem with my host that is causing this. I thought about downloading an older version of ZC and see if that did anything, but haven't yet.

Any more suggestions???

Thanks so far
Matt

[frank18]

1. Access your database via the phpMyAdmin link in your hosting control panel. Select all of the Zen Cart tables in there and elect to "Drop" them. This clears the database ready for use.

If your control panel is a cPanel install then you should find the link phpMyAdmin under the heading "Databases".

If you still can't get there then PM me.

Frank

[MattyMatt]

alright, I started from scratch. Followed the instructions but removed the dist-configure.php files. Nothing happens, I can't even get to the screen that tells me to install like before. I just get the 500 screen. So I renamed the .htaccess file like mentioned, and still getting the 500 screen. Would there be a problem with my host that is causing this. I thought about downloading an older version of ZC and see if that did anything, but haven't yet.

Any more suggestions???

Thanks so far
Matt

Right 500 server errors are caused by server misconfiguration, common ones include something in .htaccess files that the server doesn't like (you can name the .htaccess back now). The next common one woud be permissions on the files themselves, if the files are for example allowed to be writeable by "everyone" or "all", then php-cgi, SuExec_PHP, fastcgi and SuExec can all throw an error. So FTP in, go to the folder woth the shop in it.

• Right click it in your FTP program
• find Permissions (or a similar word)
• and make that folder Read and write by you, with Read only to Group and All
• It may even show you 0755 as a code number that comes up on Unix style boxes.

You may have the option to apply this "recursively" which means applying this to all the folders and files underneath and that is probably a good idea, although files should be 0644, it might work it out itself.

To check, you can find either your error logs which would probably mention the permissions, or you can goto http://YOUR_SHOP/readme.txt (if you have the readme.txt file in the shop), if you can see the readme file then it's probably a PHP permission execution problem.

[MattS]

IT WORKS IT WORKS

Thanks for everyone's help. It was just a permissions issue the whole time. I started messing with permissions on the install folder and it finally popped up. Had the same problem on other folders while going thru the install as well. Seems like a lot of the folders were set to 775 as default. That was the problem. I just slightly changed them to 755 and it worked.

Thanks again everyone, you all have been a huge help.

[MattyMatt]

no problem,