Return Authorization Module (RMA)

[sonjamichelle]

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.

From: Sonja ThomasEmail: sonjamichelle@xxxxxx.comPhone
Number: xxx-xxx-xxxAddress: xxxx N Georgetown City: Round RockPost
Code: 78664Country: United StatesState: TXOrder Number: 2077Total
Value: Item Number: AR004M-2-XItem Name: M15A4 RIS (Crane Stock Model)Action
Requested: Refund------------------------------------------------------Reason: php
wrapper test------------------------------------------------------Office Use
Only:
From:

What file would I hunt down in order to clean this up?

[clydejones]

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.



What file would I hunt down in order to clean this up?

Do a search through this thread. This has been discussed several times.

Also check your settings in admin -> configuration -> e-mail options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF

[kgmmusic]

Do a search through this thread. This has been discussed several times.

Also check your settings in admin -> configuration -> e-mail options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF

I am having the same formatting problem and searched this thread but could not locate a definitive fix, and none of the things I have tried have worked so far.

[clydejones]

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.



What file would I hunt down in order to clean this up?

I am having the same formatting problem and searched this thread but could not locate a definitive fix, and none of the things I have tried have worked so far.

are you receiving these at plain text or in html format?

[kgmmusic]

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: kevin@dreamsitesusa.comPhone
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: kevin@dreamsitesusa.com
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

[clydejones]

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: kevin@dreamsitesusa.comPhone
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: kevin@dreamsitesusa.com
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

Try this and see if it helps.

just unzip the package and upload the includes folder to you server.

rmaemailfix.zip

[kgmmusic]

Applied your fix but no change in formatting.

[australican]

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

[clydejones]

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

I just checked your site and didn't encounter these error/warnings

[australican]

Thanks for looking Clyde,
I made sure my browsers cache was cleared than tried again and still got the same thing.

What makes this strange is usually a warning with the FF validate tool is just that, a warning. With this it's calling it an error, yet the right hand side of the tool isn't giving the probable cause, ect info that it usually does for errors.

Anyway, loading the page into the w3 validation page, (not in the FF link,) it gives me this...

Warning Line 245, Column 13: reference to non-existent ID "entry-action"

<label for="entry-action">Action Requested: <img src="includes/templates/cherry…

and the same thing for "street-address".

Here's a shot of the FF tidy report ....



I'm still fairly green at zen and PHP, and it seems really strange that it shows up on one machine but not another.
I'm stumped.
I appreciate you looking and if you have any ideas what I might try, I'd appreciate it further. I know it makes it difficult when you can't duplicate the error.
Thanks,
David