Caught in weird PayPal Loop using Fast and Easy Checkout!

[eyal8r]

Hey guys-
I am using Fast & Easy Checkout. Everything WAS working fine- but not upon testing, it's doing something VERY ODD...

I go from the shopping_cart page, to the login page, to the checkout page, then to the fec_confirmation. After that it takes me to the PayPal login screen. All is well- UNTIL...

I login to PayPal. It asks me to confirm the shipping info. From there it has me hit another button to CONFIRM THE ORDER. Well, I do that and it takes me RIGHT BACK to the PayPal Login screen! So I login AGAIN. Does the same thing- confirm the shipping address, then confirm the order. I do THAT and it takes me to the main_page=checkout screen on my site! I hit confirm the order, and THEN it takes me to the checkout_success page.

WHat's going on here? I'd appreciate any quick responses as this is a live site and needs to be fixed ASAP.
THANK YOU!

[eyal8r]

It seems like it started when I switch to the Fast and Easy Checkout mod- one page, stacked, etc. I may have to uninstall that and go back to the ghetto way of doing it. I just can't believe we have to drag our customers through 4,000 pages to be able to check out! There's got to be a better way...

Any input here?

[slomojojo]

That sounds like a problem that I had with an earlier version; I think it was 1.52. Buyers got into a loop like that using Paypal and Internet Explorer 6. IE7 worked ok. Unfortunately, I don't know of a solution. I ended up completely uninstalling FEC and never messed around with it again.

[eyal8r]

Yup- that seems to be the problem... the FEC module. I turned it off and it works fine. Other than forcing the customers to go through 5,000 pages of a checkout process! That's pretty annoying. I don't know why the checkout process can't be simple. One page. Confirmation. Done.

I see TONS of people using FEC- so they MUST not be having any issues, right? Maybe I should reinstall? Who knows...

[slomojojo]

I see TONS of people using FEC- so they MUST not be having any issues, right? Maybe I should reinstall? Who knows...

That's exactly what I thought too. I searched both forums and didn't see anyone with a similar issue so I figured it was something unique to my setup. You're the first person I've seen mention it. Anyway, after that, I decided that the checkout process was too critical for me to screw around with so I removed the addon rather than trying to track down the bug.

There are some things you can do to simplify the zen default checkout a little bit. Definitely turn off the split login page. I'd also remove some of the unnecessary fields from the sign-up process like "dob" "mr/ms" etc.

[eyal8r]

I just did a COMPLETE reinstall. I was VERY careful to make sure all files were correctly placed, etc. SAME EXACT PROBLEM. What a waste of time. Back to the old antiquated method of 5,000 shopping cart pages for the customer. I can't believe with how powerful ZC is- that THIS is the only method of doing a checkout process. How frustrating.

[eyal8r]

Hey guys-
I noticed that when a customer inputs a bad address (one that PayPal cannot confirm)- it just loops them back to the address_confirmation screen. It doesn't give them any error message as to why they were looped back.

Is there a way to correct this? I'd like to give them an error message that they can understand why they were sent back to the address screen.

Thanks!

[DrByte]

Since Zen Cart doesn't have an "address_confirmation" screen, I assume you're talking about something happening on the PayPal site.

And ... if you're talking about a screen on the PayPal site, you'll need to ask PayPal about it. www.paypal.com/mts

[Twaddle]

I'd say don't change the wheel. If they already have a paypal account they presumably know how to use it and would know immediately they'd spelt their address incorrectly, if it were a huge problem I'd dare say PayPal would heve addressed it.

Security HAS to be in place for such things, and if somebody is too lazy to be able to type out certain personal details such as their name and address I'd probably not want them as customers anyway.

[eyal8r]

No, this is on the ZC side of the fence. It's actually the fec_confirmation page. However, now I realize that FEC doesn't work very well, has TONS of issues and no one giving support for it- I took it off. So this just might be a null point.

If FEC decides to release a new version, this might be worth looking into.

Sorry for the confusion.