Customer Has A Cookie Problem

[stevesh]

It's almost impossible to diagnose a single customer's problem from where you are (I know - I used to do it for a living ). It obviously has nothing to do with your store. I hate to lose a customer, too, but I'd apologize (and, given her lack of courtesy, I might not even do that) and let her go. It could also be she's just messing with you.

BTW, what's a 'tube' ?

[LissaE]

BTW, what's a 'tube' ?

Source: graphicssoft.about.com/od/glossary/f/picturetubes.htm

"Picture Tubes", or simply "tubes," are a feature of the photo editing software Paint Shop Pro, which was originally developed by Jasc Software and is currently owned by Corel and marketed under the brand name Corel Paint Shop Pro Photo. The Picture Tube is a tool in the Paint Shop Pro software which allows users to "paint" with a series of objects. As the user drags the Picture Tube "brush" across the document, the objects are sprayed onto the page. Users can also click on the page instead of dragging to stamp objects onto the page one at a time. Qualities such as rotation, spacing, scatter, hue variations, and so on can be adjusted to vary the results of the Picture Tube strokes.

Nowadays though the term is used in a broader sense to include PNG images of many things, for example artist's renderings of people, animals...etc etc lol

Hope that helps explain ;)

[schoolboy]

I trust you still took her order over the phone...

Just becuase a site is not "functioning" for a user, does not mean you should lose the sale.

I'd accept an order even if it was delivered to my fromt door by a little man in a loin-cloth carrying the order in a cleft stick.

[leilanddale]

I've been having the same problem for quite a while now. I've lost almost 10 customers because of this. We are using 1.3.9f.

Not only is it truly frustrating, but we're also a newly established publishing company. You can quite imagine that these customers don't only contact us to say "Hey, there's a cookie problem. How do I fix it?"

They literatlly go on social media networks and put in on places like your company facebook front page for everyone else to see.

Is there anyone has resolved this issue?