Recover Cart [Support Thread]

[deathman2006]

Hi all, Ive just installed this mod and have to say i think its great !!!

One query though, would it be possible to get this to work for non registered customers that abandon carts too?
The reason for this is although you cant contact them (as they arent registered) it might shed some light on problems that caused them to abandon the cart.

Thanks in advance for any help to do this :)

[jeking]

Hi all, Ive just installed this mod and have to say i think its great !!!

One query though, would it be possible to get this to work for non registered customers that abandon carts too?
The reason for this is although you cant contact them (as they arent registered) it might shed some light on problems that caused them to abandon the cart.

Thanks in advance for any help to do this :)

If they don't register you haven't collected their email address yet.

[deathman2006]

I know i wont be able to get thier email .. as i said that is obvious, but its more about seeing why ppl abandon carts.

[jeking]

I know i wont be able to get thier email ..

Then how do you plan on contacting them?

[deathman2006]

did you not read my post at all???
i already stated that i know i wouldnt be able to contact them... but it might show something that would help to figure out why they abandoned the cart... patterns etc.

[jeking]

I'm not aware of a Zen Module that does this, but you can create a pop-up to open when a visitor leaves your site that would ask why. Of course, if they are browsing with multiple tabs, as more and more people do, this approach wouldn't work so well.

[econcepts]

did you not read my post at all???
i already stated that i know i wouldnt be able to contact them... but it might show something that would help to figure out why they abandoned the cart... patterns etc.

To be honest, you should be able to easily gather the data you need to determine why people abandon just from those that "have" already registered. Providing you have analytics installed correctly, and you have the proper funnels setup for the checkout process, this is usually a really good indicator of where your problem spots are.

If they aren't registering and you want to track the problem there, then you can easily assume that the problem lies somewhere BEFORE the checkout process itself. How? Because once they get past page 1 of the checkout, you have their email and they now will be included in the Recover Cart report (if they abandon.)

If they aren't registering it's obvious that the issue is before the checkout.

You have to determine what point that is (home page, product pages, etc...) and the way to do this is by reading what your analytics program is reporting.

So, yes, you can track them and all of your problem spots if you have analytics installed correctly. Once they get past step one in the checkout they end up in your Recover cart report. If your funnel is setup correctly there you'll be able to tell why those abandons occur as well (using analytics.)

It all comes down to analytics. When installed correctly, you should be able to tell the exact problem points on your site even without an email address, registration, etc...

Check your analytics reports up to the point of the registration to find the exact points and issues of abandon where visitors do not end up creating an account.

Hope that helps.

[imfsub12]

Just installed this for my client - and first of all looks great..

Even does back from 2 years ago.. wow..

When I go and say click my TEST account and add in Additional PS Message:

And send the email - I DON"T GET what i put in the Additional PS Message: both the HTML and the TEXT don't show up in the EMAIL..

How do we solve this..

RIck

[imfsub12]

I think i didnt' LOOK hard enough on it its way way way down at the bottom - VERY SMALL - it show its

[imfsub12]

Recover Cart Sales Report

- I see that after I send out an email I can see the Recover Cart Sales Report . But nothing shows up in here even after I test out an abandoned shopping cart even after I send out an email to my test account..

Any info how this works..

Rick