Mailbeez After Sales Modules

[Elijah]

Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error

"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."

The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.

Using zc 1.3.9f, php 5.2.13

Thank you for any suggestions.

[mailbeez]

Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error

"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."

The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.

Using zc 1.3.9f, php 5.2.13

Thank you for any suggestions.

Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?

cord

[mailbeez]

I just wondered what others suggest as values for the following:

Winback Customer: (Days passed/ Days to skip after)

Customer Contact W/O Purchase: (Days passed/ Days to skip after)

That is probably very depending on your products / business. The "days to skip after" is depending on how often you run mailbeez. If it runs daily, it can by just 1 day more than "Days passed".

If run want to make an initial run you can set "days to skip after to e.g. 2 years - and you will contact all customers who have not place an order in the last 2 years.

Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?

0 won't work, but a very high number - see above

"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system

It is mainly for testing / getting confident that mailbeez is working - you can configure for how many of the "real" emails per module your want to get a "real" copy. If a module send 42 emails and you set it to 10 you will receive a copy of the first 10 emails

I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.

Are you sure there is matching customer/order data in your system?

Also, I forgot to ask, what is the recommended CRON run times ?? (I.e Daily @ midnight etc) and does the system flag who has been mailed so customers do not get repeat emails.... ?

You can run it as often you want - the table mailbeez_tracking is keeping track which customer received what email - so NO repeat emails! (that is part of the mailbeez framework - you won't see any code for it in the modules)

enjoy mailbeez
cord

[ccn1]

Many thanks for your quick response.

Great stuff, I totally understand now.

Im looking forward to winning back more business,

Thanks for a great app !!

Chris

[mailbeez]

Version 1.7 is now available for download on mailbeez com
It fixes a bug in v1.6 where popups didnt open

Cord

[DArnaez]

I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!

[mailbeez]

I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!

hi DArnaez,

the birthday module is just a module like any of the others, so there should not be a difference and it should run automatically when you call the mailhive.php.... url through e.g. a daily cronjob.

what happens when you run the mailhive.php... url manually?

cord

[DArnaez]

When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.

PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.

[mailbeez]

When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.

PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.

sounds like your mailbeez are working - but did you set up a cronjob whichs calls your mailhive.php e.g. every day?
I also like to test e.g the birthday module like you did - it is important to create data which can be "caught" by the modules query and setings. try again, maybe you did make a mistake?

enjoy mailbeez
cord

ps: thanks for following on twitter
pps: hope i will some day be able you as my customer

[Elijah]

Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?

cord

Yes the browser does find /mailhive.php, but this is all it says/shows:

"MailBeez - Mode: simulate (platform: zencart)"

No, I am not using any SEO addon.

Thanks.