Quote Originally Posted by zg1 View Post
I did enable DB & file logging for SIM. For the most recent occurrence of this problem, ZC logged multiple communications with A.net (i.e., multiple log files), but only recorded a single entry in the authorizenet table.
That looks like the customer has clicked the submit button multiple times, either because the button isn't being disabled by the javascript (maybe they've disabled their javascript in their browser?), or they've used their Back button and submitted again after being redirected?