Stamps.com integration - Couple small bugs need addressing

[roberttimmons]

Ok. So I was a little concerned about the tracking number actually getting to the customers once it posts back to the zen-cart.

So I did a little test.. I logged in as one of the customer accounts that was shipped via stamps.com to see if the order actually shows shipped and it shows the tracking number. Because it certainly isn't emailing the customer via the zen-cart because it has the big red x under customer notified.. So I figured well at least the customer can access the info if they log into the web store.. WRONG

While The order does show shipped to anyone in the admin section with the tracking number. The customer has no idea of this. I logged into multiple customer's accounts. And all of them show shipped on my side.. But when they go to get the order status.. It says Processing still! And there is no tracking number ! This was one of the main reasons for this implementation. My shipping manager doesn't have time to feed back tracking numbers for 40 orders a day. Yes they are posting back to zen cart but only the admin can view them. That is totally POINTLESS! The customer needs this info not the admin. So guess what I have had to do. Go to each and every order and copy the tracking number and paste it below to actually change the status and email the customer. This issue needs to be addressed immediately. I do not have time to copy and paste 40 to 50 orders a day. When the software is suppose to do this! Its still importing ups orders and my shipping manager still has to look at every order to see what shipping option they selected. I repeat.. This info needs to be available to the customers. Somebody back me up on this.. Login to a customers account that shows shipped and see for yourself!


Customers order status

Status History & Comments Date Order Status Comments
09/29/2010 Processing


Order status via control panel
09/29/2010 15:19:33 Shipped Shipped on 09/29/2010 via USPS [USPS First Class], Tracking number 910101052129782203xxxx

Chuck. We do appreciate your concern at attempts on this matter. But lets get some of these bugs addressed! If you need some new programmers there are plenty out there looking for jobs that could nail these problems quickly!

[badarac]

I logged in to a couple orders and all the order comments are displayed. The final comment has the order tracking number and shows a status of shipped which was automatically entered by stamps.com. While the shipping notice is not sent by ZC it is sent by stamps.com with the tracking info. I'm not sure why your site is working differently. I guess I should consider myself lucky.

btw I do agree that these things should be implemented correctly and be simpler for us to use.

[roberttimmons]

I logged in to a couple orders and all the order comments are displayed. The final comment has the order tracking number and shows a status of shipped which was automatically entered by stamps.com. While the shipping notice is not sent by ZC it is sent by stamps.com with the tracking info. I'm not sure why your site is working differently. I guess I should consider myself lucky.

btw I do agree that these things should be implemented correctly and be simpler for us to use.

did you log in as the customer? Because I get all the info when I login the admin control panel. But When I log in as a customer it reads as processing still.. Did you change yours to read shipped instead of Delivered? As thats why I have my status update too.. Shipped

[badarac]

did you log in as the customer? Because I get all the info when I login the admin control panel. But When I log in as a customer it reads as processing still.. Did you change yours to read shipped instead of Delivered? As thats why I have my status update too.. Shipped

Yes I logged in as the customer, yes I changed my store to have an order status of shipped instead of delivered, and no I didn't update the status manually.

[roberttimmons]

Yes I logged in as the customer, yes I changed my store to have an order status of shipped instead of delivered, and no I didn't update the status manually.

Ok thanks for that info. When you look at the customer order via super orders details You do have the red x next to customer notified when stamps.com posted it back to zen cart right? Or is yours actually notifying the customer as well?

[badarac]

Here's what shows in the logged in customer order status. I deleted the CC transaction info.


Payment Status: Completed
AVS Code: AVSADDR: Y, AVSZIP: Y, IAVS: N
CVV2 Code: Y
Amount: 30.00 USD
10/04/2010 Shipped Shipped on 10/04/2010 via USPS [USPS Priority], Tracking number 9101010521297820017990

[roberttimmons]

Here's what shows in the logged in customer order status. I deleted the CC transaction info.


Payment Status: Completed
AVS Code: AVSADDR: Y, AVSZIP: Y, IAVS: N
CVV2 Code: Y
Amount: 30.00 USD
10/04/2010 Shipped Shipped on 10/04/2010 via USPS [USPS Priority], Tracking number 9101010521297820017990

Ok .. This is interesting.. One more quick thing if you have a sec..

While you are in the customer's My account section. It shows the previous orders and the status there.. I just noticed that mine does indeed say shipped there for the customers.. But that's all it says.

But then if I click the view button next to that.. where it gives you further order detail.

Under status and history & comments

That's where I see the processing Order Status... But still no tracking info anywhere on anything.. This was on a paypal order if that makes any difference to anything.

[roberttimmons]

EDIT: - Its only doing it on the paypal orders.. Mabye since paypal places back status to the order it must add some sort of flag to the order that keeps it from updating the status history and comments.. My credit card orders do indeed get posted back to the customer's order status..

But we still need to work on getting this tracking info sent as an email. The customer should not have to log back in to find out if there order shipped.. I will have to figure out the paypal issue on my own.

Thanks for helping me troubleshoot this badarac

[badarac]

EDIT: - Its only doing it on the paypal orders.. Mabye since paypal places back status to the order it must add some sort of flag to the order that keeps it from updating the status history and comments.. My credit card orders do indeed get posted back to the customer's order status..

But we still need to work on getting this tracking info sent as an email. The customer should not have to log back in to find out if there order shipped.. I will have to figure out the paypal issue on my own.

Thanks for helping me troubleshoot this badarac

No problem. I don't get a lot of Paypal orders so I might not see that. I can't imagine why that would make a difference though. Good luck!

[swguy]

Small thing to watch out for: on a couple of installations, the first "Refresh" didn't work in the stamps.com local executable; I had to select the "Zen Cart/Not Printed" on the left hand side (instead of "All Profiles"). Don't give up just because you get a "No new orders" dialog the first time. You may even need to do a Manage/ then edit your profile and click at the link on the bottom that says something like "Get all orders (slow)".