1.3.9h - customers don't display on home page, and prod name/model don't show in edit

[kobra]

If I can identify what has changed between versions of that file - particularly in terms of its dependency on the contents of other files, that might point me to where the problem lies.

None of those things happen here with a fresh installation of 1.3.9h or with an installation of 1.3.9g upgraded to 1.3.9h

No problems with my upgrade from g to h either

With all of the time you have invested so far, you could have reloaded all the admin files

[nickgreaves]

With all of the time you have invested so far, you could have reloaded all the admin files

OK, I have now reloaded ALL of the files in the shop root directory and the (renamed) /admin directory tree.

The problem remains the same.

I even replaced /admin/includes/languages/english.php with the original unedited version to be absolutely sure.

So the only modified file in the whole directory tree was admin/includes/configure.php (which obviously has to be modified with the correct directory/database settings).

Regards

Nick

[DrByte]

nickgreaves,
PHP version?

[nickgreaves]

nickgreaves,
PHP version?

PHP Version: 5.2.1 (Zend: 2.2.0)

In case it's useful/relevant:

MySQL 5.0.22-Debian_0ubuntu6.06.3
Server OS: Linux server33.interdns.co.uk 2.6.15-55-server
Database Patch Level: 1.3.9a

Regards

Nick

[nickgreaves]

OK, some additional information:

As replacing all of the files within the /admin directory tree with those from the 1.3.9h installation set didn't work, I replaced ALL files in all directories. That means that apart from a few additional files for custom templates (created as custom includes in the usual way) plus the files for the three addons already meantioned, everything was exactly as per the distribution set.

Symptoms were still as described initially. I've since found a couple of extra problems:

1. On the admin home page, under "New Customers" only the dates are shown. The customer names are missing.

2. On orders, all of the address information is missing.

For the time being I've rolled back to a working 1.3.9g installation and all of the information which was missing in 1.3.9h is show correctly in 1.3.9g (including a couple of new customer accounts and a couple of new orders from today - since the upgrade). So the information is obviously still being recorded in the database OK it's just failing to appear on several pages for some reason.

I have retained the 1.3.9h installation in a separate folder on the server so that by renaming two directories I can easily swap between the working 1.3.9g and problematic 1.3.9h installations. So if there's any further investigation I can do, please let me know.

Regards

Nick

[kobra]

So if there's any further investigation I can do, please let me know.

As I and others have not experienced your issue and can not replicate it, there is little advice we can offer....

[nickgreaves]

As I and others have not experienced your issue and can not replicate it, there is little advice we can offer....

Since the problems are all to do with the rendering of (or, rather, failure to render) information that we know is present in the SQL table, it seems likely that there is a common cause.

I realise no-one else has reproduced it so far, though there have been a couple of similar reports today such as:

http://www.zen-cart.com/forum/showthread.php?t=166962

http://www.zen-cart.com/forum/showthread.php?t=166972
(oddly, this is with an upgrade to 1.3.9g rather than h)


Regards

Nick

[valvoj]

I have the same issue as the OP. Product name, description are blank . Also , my New Customers section, the name is blank but I do see the date.

PHP version is 4.4.9

[DrByte]

Can you answer all the questions I just asked above?

[Argyle]

Got the same problem as the OP, can't see my new customers