blank page on install

[Adam65]

Hi,
About a year ago I got right into zencart and setup a site but never went live. Now I want to move my site to the new server for testing and have followed the first few steps of the faq about that with one variation: I have copied the unzipped files to http://(my-domain)/testing/ because I wanted to get it up and running first at http://my-domain/testing/ before I replace the existing site at http://my-domain/.

So I got to the stage where I am supposed to type in http://my-domain/zc_install/ and typed instead http://my-domain/testing/zc_install but I get a blank page saying "done" in my browser.

Am I doing something wrong? Is it possible to do what I am trying??

[Adam65]

Ok, I have tried to set it up so that I was following exactly the install instructions as they explain to copy all of the unzipped files to the server at http://my-domain/ which I have done so as to test to see if the issue was the testing directory. Same problem - blank screen in browser.

just to be clear, all of the files and directory's unzipped originally on my local computer have now been uploaded to http://my-domain/ (i have temporarily moved the existing website files so that the only files there are the zencart files).

[Website Rob]

Is the Domain name the same, on the old and new Server?

Are you installing the newest Zen Cart version or doing an upgrade on the new Server?

[Adam65]

well no, the domain name is different and I am using the old version as instructed here: https://www.zen-cart.com/tutorials/i...hp?article=100.

At this stage it is a totally NEW install on the server as instructed in step 2. and when I type http://rivertoreefaquarium.com/zc_install as instructed here:http://rivertoreefaquarium.com/zc_install/install.txt

thats when nothing happens and I get a blank screen (the install script doesn't start).

thanks for replying

[Website Rob]

Ok, presuming you are installing v1.3.9h, the most current and the one to use, within the 'zc_instal' dir. there is a file called .htaccess. If you delete that file what happens.

Also, check your Hosting account Error log to see if it has information on the problem.

[Adam65]

Hi Thanks for replying again,

in the FAQ it says to use the version that I originally installed (i will upgrade later) so I am using 1.3.8a.

"2. Go to your NEW host and upload (FTP) a fresh NEW install using the same version files that you built your other site on.... this will make sure that you get the proper settings in your configure.php files..."


I deleted the htaccess file as you advised and nothing happens any differently.

In other words when I go to http:/rivertoreefaquarium/zc_install in a browser I get a blank browser page.

[Website Rob]

You need to choose which of the following you are doing.


Transfer from one Server to another.

After uploading your copy of Zen Cart files beings used elsewhere, you will have new information to input into your two config files;
- Domain name used
- paths to use
- username - password - db name for database

You will also need to create a new new database and Import your previous one.


Totally new install.

Install as normal after you have created a database to use. After doing so and if you so desire, you can Import a database used elsewhere.

[Adam65]

Are you saying that I do not need to follow the steps in the FAQ entitled:
"I want to move my Zen Cart installation to another host or a different server" which states that I should create a new database on the server and use the old zencart zip to install a new copy of zen cart on the server and then test it before I copy over my existing site files?
and That all I have to do is copy the old site files to the host and change a few config files instead?

If so I think I will try that as it sounds alot easier.

Thanks for your continued patience and replies, I really appreciate it. I will let you know how I went with just copying the old site across to the server.

cheers
adam

[Website Rob]

Having a test area is strongly recommended for use with any script. It allows you to work out bugs / problems without disturbing a live site. For that reason you should be doing all this in a 'test' dir.

[Adam65]

Hi Rob,

I have solved the blank page issue, (or my host did) he didnt really tell me where I went wrong except to say that he believed my files were incomplete and he unzipped at his end and now I can get into the installation script. A little way through the installation the process sets up a database and thats where I find my next problem:

Connection to Database failed
Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (111)


That is the error message i get in the zencart installation process.
The process asks for five things when trying to connect:
DATABASE TYPE, i have entered: MySQL
DATABASE HOST, i have entered: localhost
DATABASE USERNAME, i have entered: [email protected]
DATABASE PASSWORD, i have entered: xxxxxxx
DATABASE NAME, i have entered: zenr2r

i suspect the problem may be 'database host' but I am not sure. Can you tell me if I have the right info in??