Edit Orders v3.0 for ZC 1.3.9 [Support Thread]

[sanji]

Hi DivaVocals & ScriptJunkie,

The reason I have not replied yet is that - after being away a couple of days for Christmas - I came back yesterday and started to do some extra checking. I believe it is not fair to ask someone - like you, DivaVocals - to spend some time on my issue before I am comfortable to say I have checked all possible issues by myself.

So far, I noticed two things that indicates that the problem is probably on my side :

- When a customer clicks on the searching box on the public side of the site, he is redirected to the login page! This shows that there are some problems left with my upgrades.
- I also checked carefully all files on my server, and noticed that some files officially removed on the upgrades 1.3.9 are still present on my site, like session.php. If I remove all of them, I get an error and can't access my admin page.

So although relatively few files differ from the official release, they still could be the cause of the problem...

ScriptJunkie : the file 1.php - or 2.php in my case - means that instead of using the language name "english", your site is trying to generate the link with the language_id, which is a numeric id corresponding to the language - for me, 1 = English and 2 = French...

I keep working on that and won't give up. But if you are interested to get immediately a look on that, I can send you, DivaVocals, the whole site as a zip file very quickly...

sanji

[DivaVocals]

It's not about fairness.. I asked for your files because frankly I want to get to the bottom of this and post the answer.. Until that happens this whole line of discussion gives newbies the impression that something is wrong with this mod, and I do not believe that to be the case.. Just wanted to squash this once and for all..

In any case.. ScriptJunkie has provided me full access to her site (the ONLY way I can really get to the bottom of the issue) and I discovered that what is the likely cause for this issue is a mixture of leftover files from v1.3.8 that were deprecated in 1.3.9, along with files that were not fully migrated to their 1.3.9 versions, and other modules from her 1.3.8 install that appear to be in direct conflict with modules updated specifically for v1.3.9 (as Edit Orders was)

After doing a numbe of file comparisons, updates, and deletions.. I wiped out ScriptJunkies entire store and replaced it with a CLEAN Zen Cart backup I use to restore my test store.. I made NO database changes..

This still yielded the blank page and errors indicating a language file was the issue.. So I then replaced her database with the vanilla database.. This finally got the admin back working..

So I'm still testing, but I believe in every case where these issues cropped up, they occurred in only stores where they were being upgraded from an older version of Zen Cart and/or Edit Orders.. I beleive the root of the issue lies in the upgrades not being complete or older 1.3.8 mods interfering. I wish I could say THIS module or THAT module was THE cause, but I can't..

Hi DivaVocals & ScriptJunkie,

The reason I have not replied yet is that - after being away a couple of days for Christmas - I came back yesterday and started to do some extra checking. I believe it is not fair to ask someone - like you, DivaVocals - to spend some time on my issue before I am comfortable to say I have checked all possible issues by myself.

So far, I noticed two things that indicates that the problem is probably on my side :

- When a customer clicks on the searching box on the public side of the site, he is redirected to the login page! This shows that there are some problems left with my upgrades.
- I also checked carefully all files on my server, and noticed that some files officially removed on the upgrades 1.3.9 are still present on my site, like session.php. If I remove all of them, I get an error and can't access my admin page.

So although relatively few files differ from the official release, they still could be the cause of the problem...

ScriptJunkie : the file 1.php - or 2.php in my case - means that instead of using the language name "english", your site is trying to generate the link with the language_id, which is a numeric id corresponding to the language - for me, 1 = English and 2 = French...

I keep working on that and won't give up. But if you are interested to get immediately a look on that, I can send you, DivaVocals, the whole site as a zip file very quickly...

sanji

[sanji]

So I'm still testing, but I believe in every case where these issues cropped up, they occurred in only stores where they were being upgraded from an older version of Zen Cart and/or Edit Orders.. I beleive the root of the issue lies in the upgrades not being complete or older 1.3.8 mods interfering. I wish I could say THIS module or THAT module was THE cause, but I can't..

Yes, I can confirm that. I have always upgraded my site starting from version 1.2.x, I think, so there is a fairly significant number of files that might be leftover.

I can't compare with a fresh install, because I am not sure which files were added by the mods I am using. So I am trying to remove one file at a time, check for stability, and continue like that until I find which file is creating the problem.

Frankly, next upgrade, I might simply start with a fresh install and add all mods again...

[DivaVocals]

Yes, I can confirm that. I have always upgraded my site starting from version 1.2.x, I think, so there is a fairly significant number of files that might be leftover.

I can't compare with a fresh install, because I am not sure which files were added by the mods I am using. So I am trying to remove one file at a time, check for stability, and continue like that until I find which file is creating the problem.

Frankly, next upgrade, I might simply start with a fresh install and add all mods again...

And honestly I think this is the BEST way to approach this It may seem like a timesaver to try approach this another way, but look at all the time it has taken to run down THIS one issue.. Would have been FASTER to start over and install all the mods one by one testing functionality along the way.. Bottomline the errors happening seem to be a by product of upgrades gone wrong than an issue caused by this module.. (which is what I really wanted to confirm..)

[DivaVocals]

Sanji & ScriptJunkie..

First off I want to thank ScriptJunkie for giving me "carte blanche" to tramp all through her test store... (I promise to put back everything how I found it.. -- Well MOSTLY how I found it..)

It has been a good late night and early morning exercise.. and I think I FINALLY got down to the bottom of the issue.. I will be submitting an update to the downloads TODAY as a result.. For whatever reason in CERTAIN hosting setups the code we put in to enhance additional language support does NOT work on certain hosts.. I say this because at this point I cannot rule out host configuration as a factor in this mystery yet. There are others who are happily running this mod with no issues whatsoever.. In testing on ScriptJunkie's site I ended up installing a FULL CLONE of my test site, and was AT LAST able to replicate the mysterious language error.. (YEAH!!! well not yeah as in GOOD, but you know what I mean here..)

What's interesting is that this error NEVER occurs on my test site. (believe me I TRIED to make it appear)

So wanna do some more testing of my proposed change and try and get it submitted today.. Sanji, please PM me your e-mail address.. Before I submit this, I need YOU to test it since you are the only other person here who's still plugging away at resolving this. (others have apparently resolved the issue themselves)

[Dustie]

HI, Just want to say that we we installed this mod a couple of hours ago, and have the same problems mentioned here. Even though I am not glad there are problems, I am sure glad to read we are not the only ones and that someone is working on resolving them. :) :)

[DivaVocals]

HI, Just want to say that we we installed this mod a couple of hours ago, and have the same problems mentioned here. Even though I am not glad there are problems, I am sure glad to read we are not the only ones and that someone is working on resolving them. :) :)

Can you be more specific?? Which problem?? It's a support thread.. So invariably people come here to report issues.. All have been resolved with the exception of the issue sanji and ScriptJunkie are having.. So it's helpful to others to post specific details so we know which issue you are referring to (as others have done..)

[Dustie]

Sorry..... I actually wanted nofications of this thread and the only way I could find the option for it was to post.

Okay......our situation.

1. Icons not showing....... (check for update, Back, Display order details, add product, update)

2. I can make changes, and update, but can't go back to orders anymore. It kicks me out of admin, and I get an *oopps this site appears to be broken*. After a couple of trys I can log in again.

Can't get further then that.

Info to my site.

New website v. 1.3.9h

Multilingual English, German , Dutch German default

Installed modules....and all functioning ....

Invoice_2
monthly_totals_1-3
eu_standard_bank_transfer_1-3
direct_bank_deposit_1-0

[DivaVocals]

And can you post the contents of the error logs when you are kicked out of the admin..

BTW, does your store ACTUALLY display the error message you posted?? (because if it does.. that's different.. and I really will need to see your error log contents..)

Sorry..... I actually wanted nofications of this thread and the only way I could find the option for it was to post.

Okay......our situation.

1. Icons not showing....... (check for update, Back, Display order details, add product, update)

2. I can make changes, and update, but can't go back to orders anymore. It kicks me out of admin, and I get an *oopps this site appears to be broken*. After a couple of trys I can log in again.

Can't get further then that.

Info to my site.

New website v. 1.3.9h

Multilingual English, German , Dutch German default

Installed modules....and all functioning ....

Invoice_2
monthly_totals_1-3
eu_standard_bank_transfer_1-3
direct_bank_deposit_1-0

[Dustie]

okay....this was why I was worried posting more then what I said initially, because now I am lost There person who installed the mod is not around to ask.

Is there somewhere in admin where errors logs are recorded?
If I got to edit orders and want to go back to orders....or try to get out of the edit section, first I get a blank page.

At the moment the browers is showing.... http://www...../my_admin_folder/orde...age=1&oID=1642

and I get a *oops this page is broken* and then I have to log in again.

I am not actually getting error messages, it's just kicking me out of my admin.

The webshop itself works okay