This issue seems specific to your hosting service - we have not had similar reports from any of our other users. Searching through the web, one recommended solution seems to be to add the following into your Apache configuration file:
It's possible that you can do this yourself, via your hosting control panel. If not, you'll have to ask your hosting company to add these lines for you.SecPcreMatchLimit 150000
SecPcreMatchLimitRecursion 150000
I hope this helps.
Regards.
Hi, I emailed Apsona support last week but I have not had a reply. I showed my host your info.
“SecPcreMatchLimit 150000
SecPcreMatchLimitRecursion 150000"
They have responded with
“Relaxing mod_security for 1 site or script defeats the point of it protecting the server. It only takes 1 addon/script/site with a relaxed mod_security to be exploited and it can potentially ruin the day for everyone else who was happy to work with mod_security.
We have also consulted widely with Zen Cart professionals and they all advise that this problem is unique to the way in which this particular add-on has been coded. They all advise against relaxing security simply in order to allow this add-on to operate. We also feel that relaxing security would undermine the efforts of the Zen Cart Team to keep their software secure.
We are very sorry, but we are unable to support your request and refer you back to our original advice of revising the code."
Any more ideas?
Thanks
Lisa
Hi Lisa,
This is the first such issue we've heard of with mod_security from among all the thirty or so hosting companies that have deployed and used ShopAdmin, so I'm tempted to ask what is special about this particular hosting company's configuration that causes this problem. I'd love to hear the inputs from other folks on this forum - particularly the hosting companies - on this issue.
In any case, it would be great if your hosting company can furnish us technical details about exactly what kinds of behavior causes the security error. This would help us isolate the issue and look into what it would take to recode the script. From what I'm seeing, the error is triggered by your hosting company every time an insert SQL statement is executed from the script, and that seems to be too severe a restriction.
Hope this helps.
i really like the mod it looks great the support sounds amazing but what apsona getting out of all this ? no one would design and support such a thing at such a high level for free, please inlight...... it all looks to good to be true
I suppose they are getting the same thing everybody else writing, updating, and supporting these free add-ons gets.. NOT A DARN THING!!!That's kinda how open source works..
Apsona is not the only one who provides a world class product for Zen Cart and EXCELLENT support for NOT ONE THIN DIME.. I can name a TON of examples of other such mod contributors.. (Conor of Ceon URI fame comes STRAIGHT to the top of my head.. but there are many many others as well..)
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I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
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