Zen Lightbox addon [Support Thread]

[balticccreations]

Did you try turning off zen lightbox?
Admin: configuration > zen Lightbox

I made it to where it says false for the first option yes. Didn't help anything...

[niestudio]

I made it to where it says false for the first option yes. Didn't help anything...

do you want to send me a private message with FTP info?
I can try to take a look…

daniel

[balticccreations]

do you want to send me a private message with FTP info?
I can try to take a look…

daniel

my host said they have a restore for yesterday so I'm hoping that works. If not sure I'll pm ya! Gotta get this fixed asap!

[DarkAngel]

HELP!!! I installed this mod and now my site is coming up completely white!!! I tried removing the sql patch with the uninstall file and no help. I tried doing a restore and get errors! I don't know what this did but please help me get it out!!! I need my site back! I'm using the current version of zen cart and my site is http://balticcreations.net

if you are able to get into admin then check what he said to do but if nothing shows then go to your server files via ftp or your c-panel > cache > open the file in there to see what the error is telling you is amuk.

[finlander]

balticcreations,

Did you rename the three directories that need to be renamed? Renaming them to the name of your own custom template name? If you use a foreign language (other than English) then that one directory needs to be BOTH created/put in the directory tree of your foreign language and also renamed.

Did you open any of the files from the install package and resave them with a text editor? If so, which text editor did you use to resave them?

Did you receive ANY type of message when you ran the sql command (to insert the lightbox menu in admin)? Did you receive a 'success' message that sql statements were processed?

[balticccreations]

if you are able to get into admin then check what he said to do but if nothing shows then go to your server files via ftp or your c-panel > cache > open the file in there to see what the error is telling you is amuk.

YAY they did the restore it's back up!

I did check the cache first and it wasn't saying anything about the lightbox but the problem didn't occur until I added that mod. Not sure what caused it?

[balticccreations]

balticcreations,

Did you rename the three directories that need to be renamed? Renaming them to the name of your own custom template name? If you use a foreign language (other than English) then that one directory needs to be BOTH created/put in the directory tree of your foreign language and also renamed.

Did you open any of the files from the install package and resave them with a text editor? If so, which text editor did you use to resave them?

Did you receive ANY type of message when you ran the sql command (to insert the lightbox menu in admin)? Did you receive a 'success' message that sql statements were processed?

Yes did all of the changing of names then zipped the folder back up and uploaded it to my server. Extracted the files, ran the sql comments instead of downloading it but didn't edit anything. I did have a bunch of long notes on the sql page but it said 4 statements were successfully added. So not sure if the error was in there?

[niestudio]

Yes did all of the changing of names then zipped the folder back up and uploaded it to my server. Extracted the files, ran the sql comments instead of downloading it but didn't edit anything. I did have a bunch of long notes on the sql page but it said 4 statements were successfully added. So not sure if the error was in there?

Glad they got it fixed!
What other add-ons do you have installed?
I'm curious about that install procedure you used. To me that sounds like it could have replaced your includes folder with the one in ZLB1.6 instead of merging it like a good ftp program would.
if that was the case it for sure would have fried your site.

can you give any more info on how that works?

daniel

[finlander]

if the 4 statements were processed then that should not be the problem, but you said you made the renames and then zipped the files back up and uploaded to your server? And then unzipped? At first blush, that I think is source of the crash. Rezipping and then FTPing the rezip and then unzip to populate the directory trees with the files is not a good idea. The files should be uploaded in native form after you have completed any work locally that needs to be done, such as the renaming of the directories. I'm not saying your method doesn't work, I'm just saying it looks like an invitation for problems .. just my two cents.

[finlander]

good point, daniel!

the unzip may have populated the includes directory from scratch, i.e., not merging of existing directories/files with the directories and files being unzipped.