Ok I have done a search and have not been able to locate an answer to my question. But am also here slightly anxious that I am going to ask something stupid and waste your time. Which I honestly never intend to do, even when the bleeding obvious is staring me in the face!

So here goes and please be gentle if I have missed it.

We have had a number of orders recently that have come out flat rate as they have exceeded the girth for Australia Post. The problem is a customer put through a massive order and was only charged $25 postage to get to rural WA from Melbourne and has refused to pay more. This leaves me in a really horrible situation, do I refund the massive order or take it on the chin and not make a profit after postage eats it all? (its not quite that massive to make up for the postage shortfall)

Is is possible to have customers be advised they will be provided with a postage cost within 24 hours? or to contact us for one? instead of the flat rate for exceeded dimensions?

Thanks
Jazzah