Hello again Skip. I'm having issues again, hopefully you can try to point me in the right direction.

So we've determined that doing a sitewide backup is causing problems because of the size. I've tried to backup individual directories instead. I have tried both backup and download. Each time it "processes" but then the zip files are completely empty.

Any idea what the problem could be? The bigger file is 8.2MB. Per your suggestion earlier you said it would be best to keep the files between 300-400MB. Thank you.