We are unable to obtain a rate quote for UPS shipping

I suddenly get the following:

United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

No rate gets returned today. Worked just fine yesterday.

This happens to all my store on the same server and is for checkout step 1 and just pressing get a shipping quote button too.

Could this be the UPS server having troubles or is this maybe my hosting server?

Same here. Must be UPS.

Not sure, just tested some store from the show case and it works.

I am on Host-99 where are you hosted?

Host-99 here, too!

USPS is working. Is there a way to see errors thrown?

Please issue a ticket with host-99 too. So far they do not believe me that it might be server related. What is your domain name?

http://www.ktpetsupply.com

mydanilo:

Please issue a ticket with host-99 too. So far they do not believe me that it might be server related. What is your domain name?

Will do. My other 2 sites UPS quotes are just fine - they're hosted elsewhere.

Please let them know that your other sites are fine. Did you also NOT make any changes whatsoever since you got your last order with UPS shipping on it?

Don't know what could be wrong, but Host-99 support is still thinking it must be our zencart files.

I did submit a ticket and mentioned my other sites. They're submitting a request to UPS.

And, yes, I did make a change this morning (only reason I caught the error!). I added the Free Shipping Rules mod and thought I broke something when I got the UPS error. I uninstalled it, still the same error. It's not the mod.

I haven't made any other changes since my last UPS order.

UPS has already fixed this issue please check your ticket status

Working again! Thanks for the update!

Working now.

It was needed for the hosting company to be involved. Some issue between UPS server and Host-99.

Hi

How to remove the UPS ground shipping fee and the 3 days select options as I offer them as free shipping already. It only takes between 1 to 3 days to arrive to my customers as I have 2 warehouses on each coasts?

Thank you very much. My site is https://www.ftabonus.com

Judy

knuckle-101:

UPS has already fixed this issue please check your ticket status

Easy, in admin go to Modules - Shipping then just remove the shipping options you don't want.

Hi,

Sorry to be misleading, I still want the UPS shipping's other options (2 days ,next day etc... ) I do not want ONLY the "ground" and "3 day select" option. How to do that? That means I only want part of the UPS options, not all its shipping options.

Thanks.

Judy

Just edit the United Parcel Service options.

once you press edit, scroll down and you can check mark the services you would like to offer. That easy:smile:

ya this was happing to me on Godaddy today...

How do you guys like host 99????

We fixed this problem same hour it was reported hope that helps.

It was resolved by H99. Confirmed. Took up most of my morning emailing and posting.

Took me a few emails to get them going, guess can't blame them as probably lot of support requests are done with users not first checking their ends.

See my first post from 25th September 2008, 09:04, about same time when I submitted my support ticket.

Ticket Posted On: 25 Sep 2008 09:14 AM

On: 25 Sep 2008 11:38 AM
They contacted UPS to resolve issues between servers.

Resolved around noon.

Think this is pretty good for a shard hosting provider. I would recommend them any time over Godaddy.

Hope this helps. Otherwise there are other sections that discuss hosting stuff.