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Website payments pro working but not Express Checkout

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25 Sep 2008, 2:04 PM
#1
butterflybabies avatar

butterflybabies

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Website payments pro working but not Express Checkout

Hi,

I've got both WPP and EC on debug mode and WPP seems to be working fine - however I haven't had an EC work yet - I keep loosing customers which I'm not happy about!

Have tried it myself and the error given is

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (7) 7 - Field format error: 10731-The field Shipping Address Country is required

Yet the address is

Cath Jones
vshgd
cardiff, cf24 2pj
Wales, United Kingdom

When I go and change the billing address it makes me select a State/Province as well as a country.

Change the Billing Information
Please select a state from the States pull down menu.
Billing Address
Cath Jones
vshgd
cardiff, cf24 2pj
Wales, United Kingdom
This is the current billing address. Please make sure it matches the information on your credit card statement or correct it using the form below.

Change the Billing Address for This Order

  • Required information
    Mr.Ms.*
    First Name:*
    Last Name:*
    Street Address:*
    Address Line 2:
    City:*
    State/Province: *
    Post/Zip Code:*
    Country: *

I have tried to use WPP without express checkout but it won't allow me to do this.

Help!

26 Sep 2008, 6:28 AM
#2
drbyte avatar

drbyte

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Re: Website payments pro working but not Express Checkout

What version of Zen Cart?
What version(s) have you upgraded from in the past?
The error about missing "country" info is symptomatic of old v1.3.7 Express Checkout code without the v1.3.7 patch or without upgrading the site files to 1.3.7.1 or 1.3.8.

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26 Sep 2008, 1:14 PM
#3
butterflybabies avatar

butterflybabies

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Re: Website payments pro working but not Express Checkout

I have recently upgraded from 1.3.7 to 1.3.8

Have done other upgrades in the past but not for a year or so?

My website is https://www.butterfly-babies.co.uk/shop

26 Sep 2008, 1:23 PM
#4
butterflybabies avatar

butterflybabies

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Re: Website payments pro working but not Express Checkout

Just changed the setting in express checkout to using API instead of the Pay flow (for wpp) and it allowed the country bit OK but then came up with error 10413 instead.

Transaction refused because of an invalid argument. See additional error messages for details. - The totals of the cart item amounts do not match order amounts.

How do i fix this now??

26 Sep 2008, 1:52 PM
#5
butterflybabies avatar

butterflybabies

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Re: Website payments pro working but not Express Checkout

I have put EEC as my zone for everything now (instead of UK) and it seems to all be working - but I wanted to restrict orders to UK. Any ideas?