Upgraded, can't receive e-mails. Why? Help!

Okay, I need help (bad!)....

After I upgrade to 1.3.8 I don't receive e-mail anymore. These are my settings:

E-Mail Options
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password
SMTP Email Mail Host mail.toppshop.net
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

I can send e-mails, but not receive. I'm not getting order confirmations either... Help! This goes for the "contact us" page to. It reads message sent, but nothing comes... :(

Okay, after some forum searching I installed the "Email archive manager" This appears on one of them, this is supposed to go to the order confirmation e-mail:

TEXT_EMAIL_MODULEcheckout_extra
TEXT_EMAIL_TO [[email protected]]
TEXT_EMAIL_FROMTOPPSHOP.NET [[email protected]]
TEXT_EMAIL_DATE_SENT2008-09-26 14:47:18
TEXT_EMAIL_SUBJECT[Ny ordre] Order confirmation: 1320
TEXT_EMAIL_EXCERPT
MESSAGE_LIMIT_BREAK

Still no solution.... Anyone???

Lazze:

Okay, after some forum searching I installed the "Email archive manager" This appears on one of them, this is supposed to go to the order confirmation e-mail:

TEXT_EMAIL_MODULEcheckout_extra
TEXT_EMAIL_TO [[email protected]]
TEXT_EMAIL_FROMTOPPSHOP.NET [[email protected]]
TEXT_EMAIL_DATE_SENT2008-09-26 14:47:18
TEXT_EMAIL_SUBJECT[Ny ordre] Order confirmation: 1320
TEXT_EMAIL_EXCERPT
MESSAGE_LIMIT_BREAK

Still no solution.... Anyone???

Those TEXT_EMAIL_xxxxx references appear to be constants that should be defined in one or more of your PHP files, and several of them appear to be non-standard Zen Cart. I suspect you've missed upgrading some of your language files, or didn't fully merge your customizations into the upgraded files.

I was not the one doing the upgrade so I can't give you any feeback regarding that. I've managed to send and receive e-mail on one of my accounts, but "contact us" don't work and I don't receive copies of order confirmations and neither does my customers.... I don't know what to do...?

These are my settings now:

E-Mail Options
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) post AT toppshop DOT net
Email Address (sent FROM) post AT toppshop DOT net
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To bestillinger AT toppshop DOT net
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To post AT toppshop DOT net
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To post AT toppshop DOT net
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To post AT toppshop DOT net
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To post AT toppshop DOT net
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To post AT toppshop DOT net
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To post AT toppshop DOT net
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To post AT toppshop DOT net
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To post AT toppshop DOT net
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display true
SMTP Email Account Mailbox post AT toppshop DOT net
SMTP Email
SMTP Email
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

I dont know if your case is same as mine, but this is the way that I sorted same problem for myself that could not receive emails.

I logged into my cpanel, and checked the email, the quota of the email account has 10MB, but the account has been used 10MB, so I changed the space size of that account to 100MB, then it works, I started receiving emails.

Maybe you could have a try.

good luck

timzhou:

I logged into my cpanel, and checked the email, the quota of the email account has 10MB, but the account has been used 10MB, so I changed the space size of that account to 100MB, then it works, I started receiving emails.
You should be removing emails from this account as they are read...
Can be by using a local email client like OutLook xpress or another that when the email is downloaded to your local desktop it is removed from the server.

No, size has nothing to do with it :P

So, any leads? I tried sending e-mail manually from the e-mail accounts that receives order confirmations and it worked. So why can't my customeres receive and why don't I get a copy?

Okay, problem solved. I changed to SMTP Auth (and filled in what's needed) and suddenly everything' s alright :D