Email image doesnt show at all - just says LOGO

Im having sooo much trouble with my emails... ive replaced the header image in the email folder and still for some reason all the emails, account and order confirmations wont show the image....

they only show the word LOGO.

it has never showed the zencart logo at all - just the text.

How do i fix this???

ive ready every logo post on this forum and cant find the solution:censored:

What are your admin > config > email > settings?

settings are set to;

E-Mail Transport Method PHP Info
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true
Send E-Mails true Info
Email Archiving Active? false Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? HTML Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Tell a Friend Emails To - Status 1 Info
Send Copy of Tell a Friend Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 1 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 1 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 1 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 1 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 1 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 1 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox YourEmailAccountNameHere Info
SMTP Email Account Password **************** Info
SMTP Email Mail Host mail.EnterYourDomain.com Info
SMTP Email Mail Server Port 25 Info
Convert currencies for Text emails £,£:€,€

Checked and you do not have a logo.gif image at
/admin/images/logo.gif....

when i go to admin>tools>Email Welcome... it shows the logo just fine in the sample there... but it doesnt actually come thru on the email itself

i dont even get the broken image link

and ive even tried changing the link to the absolute: http://mammabellahkids.com.au/shop/email/header.jpg

Try opening access and tripple check folder & file permissions

kobra:

Checked and you do not have a logo.gif image at
/admin/images/logo.gif....

yea its there, i typed in this link and it comes up fine in my browser???:
http://mammabellahkids.com.au/shop/admin/images/logo.gif

creativewarrior:

i dont even get the broken image link

and ive even tried changing the link to the absolute: http://mammabellahkids.com.au/shop/email/header.jpg

That is the correct path.

If it's not showing when attempting to access it via other systems such as emails or IMG tags on other websites, then you've probably configured your webserver to block image "hotlinking". You'll need to turn that off to have your images accessible externally.

You'll likely find proof of this matter in your server's errorlogs ... it'll likely be showing a denied-access message when attempting to display your header.jpg image file from places other than your own webpages.

mmm i dont have hotlink protection enabled at all on the server... no record of it in the error log either...

good suggestion tho... do you have any more??? :smile:

Could it be because you have your entire site password-protected and therefore nothing can see those image files?

mmm yea it might be - client wants it secured so that noone can get in before the site is launched so will have to check that out.

KoBra:

Try opening access
This is what I was referring to earlier - - having the site closed to access - - most likely blocks other access

YAY taking away the security fixed the problem - thanks for all your help :hug:

I am having a similar problem but do not have the site locked down.

I have a header.jpg image at https://www.nativitydisplays.com/email/header.jpg

but I have changed the name of my admin folder for security sake, however I do have a logo.gif in the admin's images folder. It's the same image only a little smaller and if I type the path to this image it does display in the browser..

I have done this for EACH of my 1.3.7 sites and only this 1.3.8a site does not display the header image in the eMail.

Is the image location HARD coded into 1.3.8? do I have to create an admin/images folder for this gif for it to work?

JOhn ><>

When I look at the source code for the welcome message or order confirmation all I see in the logo's place is http://email/header.jpg and if I look at the template file for both 1.3.7 and .8 all I see is email/header.jpg

What am I missing? :huh:
JOhn ><>

you prob need to put the full path eg

https://www.nativitydisplays.com/email/header.jpg

not just:- http://email/header.jpg

try copying the url path to the image file into your browser and if the image shows up then you know the path is correct - then just copy that path into the code

That would seem to make sense, but all of my other (v1.3.7) sites are exactly the same. What's different with this one?
JOhn ><>

That would seem to make sense, but all of my other (v1.3.7) sites are exactly the same. What's different with this one?
Check/compare permissions on the /email folder & image files

Stuff4Toys:

That would seem to make sense, but all of my other (v1.3.7) sites are exactly the same. What's different with this one?
JOhn ><>

the difference is that people are viewing email on their local computer and email software needs the full web path in order to load the image. same goes for webmail etc.

kobra:

Check/compare permissions on the /email folder & image files
My first three sites are at 705 for folder and files, I set this one the same (folder was at 705 and the header.jpg was at 644) I even tried 755 for a few moments and t\it still did not send the image with the eMail.

I really appreciate the help and feedback I am getting on this question, even though I did dredge up an older thread.

I am trying to remember back a year and a half ab=go, what I had to do to make this work. I keep remembering putting a header.jpg in another folder to make it work, but i am just not remembering what/where.

JOhn ><>