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Discount, order total and paypal reporting

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2 Oct 2008, 9:45 AM
#1
talisman_studios avatar

talisman_studios

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Discount, order total and paypal reporting

Hi there,

I just had a query from the lovely lady that deals with our accounting stuffs. Here is wahat happened:

A customer bought a book (say $10 + $5 postage and packaging).
The customer used a discount coupon we provided to get a fixed amount of $5 off the order
In zen cart you can see all this just fine.
In the paypal(our merchant service) activity report it shows postage and packaging as $0

The numbers are right in terms of the correct final amounts went to the right places but it would be good to have all the information visible - including that there was a postage charge.

Now I do have my cart set up like this:

http://www.zen-cart.com/forum/showthread.php?t=104650&highlight=coupon+shipping

which I understand will stop a percentage discount from being applied to postage costs and I had assumed it'd work on fixed discounts too but I'm not exactly sure of that now...

Is there a way to get those postage costs to show in the paypal reports?

Cheerio for now,

Alan

2 Oct 2008, 9:51 AM
#2
drbyte avatar

drbyte

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Re: Discount, order total and paypal reporting

Using the PayPal IPN Website Payments Standard payment module, only the final order purchase amount is sent to PayPal.

If you want to send detailed line-item or subtotal details, you'd need to use the Express Checkout module. Note that if any discounts apply to the order, even the Express Checkout module doesn't send line-item details, since PayPal cannot handle negative values in their cart-validation arithmetic.

Data already submitted to Paypal cannot be changed retroactively. So your old reports will not change regardless of which module you might switch to.

.
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2 Oct 2008, 10:39 AM
#3
talisman_studios avatar

talisman_studios

New Zenner

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Jul 2007
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Re: Discount, order total and paypal reporting

Thank you for the information DrByte - much appreciated. It seems really weird that paypal can't handle negative values etc but hey ho...

For what it is worth the particular transaction was done with the express checkout module, certainly in previous similar transactions (without a discount) the postage and packaging had shown in the reports which is doubtless what prompted the query.

I guess if want that info we'll have to quiz zen carts records which is fair enough.

Thanks again for the help! :D

Cheerio for now,

Alan