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My ZenCart broke! Please help :(

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Started by megkin on 3 Oct 2008, 7:51 AM · Views: 795

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3 Oct 2008, 7:51 AM
#1
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megkin

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My ZenCart broke! Please help :(

Hi

My cart was working beautifully, when I went to it today to have a looksee some of the pages wouldn't work.

eg. click on gardening category a blank page would come up.

If I went into the category and disabled the product there the page would load as per normal. As soon as I enable the product when you click on the category you get a blank page.

It is happening to a few of the categories but not all of them. You can check it out at: http://www.ebooks.kinsey.com.au - choose the ebook link in the categories and then choose the gardening heading - blank page.

If I disable the product the page works as it should. I also tried disabling the product and putting an entirely different product there and the same thing happens - blank page.

Any help would be greatly appreciated as I've just spent many hours making the site look a little better. Everything was working a day ago (maybe it doesn't like Fridays!)

Thanks

Megan

3 Oct 2008, 9:11 AM
#2
megkin avatar

megkin

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Re: My ZenCart broke! Please help :(

I've had another look at this and this is what appears to be happening:

  1. Create a category
  2. Click on the link in the shop and it works.
  3. Add a product via admin
  4. Click on link in the shop and get a blank page.
  5. Disable the product from that category in admin.
  6. Click on the link in the shop and it works.

Basically, when there is an active product in the category it won't work. Disable any products and it does.

The categories that do work are categories with products that have been there for sometime. It only appears to happen when I add a new product.

Any help would be greatly appreciated as it would certainly help my frustration levels!

Thanks.

Megan

3 Oct 2008, 9:30 AM
#3
misty avatar

misty

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Re: My ZenCart broke! Please help :(

Did you purchase template from Template Monster?
If so, sugest you search forums here for
Template Monster...

Dezina ZenCart Templates
Please do not PM for support queries..Post in forums..help others

3 Oct 2008, 9:37 AM
#4
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megkin

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Re: My ZenCart broke! Please help :(

Thanks, it is template monster one I think!

However it was working fine yesterday.

Okay, what I've now done is put the original zen cart english.php file into the /my template folder and overwrote the one that was there.

All is now working!

It is a bit of a mystery as I had not made changes to this file (if I did it was days ago and everything was working yesterday).

In a nutshell - all is back up and running.

3 Oct 2008, 9:39 AM
#5
misty avatar

misty

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Re: My ZenCart broke! Please help :(

Pleased to hear all now working fine..
Well done!!
:clap:

Dezina ZenCart Templates
Please do not PM for support queries..Post in forums..help others