Missing office-use-only information in Order Confirmation email

3 Oct 2008, 4:12 PM

#1

Zen Follower

Join Date:: Mar 2006
Posts:: 183
Plugin Contributions:: 0

Missing office-use-only information in Order Confirmation email

We just launched our new, updated site (Ver. 1.3.8a). Our old site was Ver 1.3.6.

We got our first order from the new site and I received my Order Confirmation email as expected. But, unlike the emails I used to receive from the v1.3.6 shop, this email does not contain the "Office Use Only" section where I would normally copy the customer's email address and phone number to paste into my records.

Is this by design? Or, is there an email setting I'm missing? I'd really like to have this back again so I don't have to log into my shop to retrieve this info if there's some way to just put it back into the Order Confirmation emails like it used to be.

Thanks in advance for any assistance with this.

Rebekah

**TheWindCutter.com**
Professional Microphone Windscreens
*Got wind noise? We've got you covered. *

3 Oct 2008, 4:13 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Missing office-use-only information in Order Confirmation email

On a clean v1.3.8a install, the office-use-only section does still show up.

If it's missing on your site, then chances are something got fudged during your upgrade.

.
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Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Oct 2008, 4:53 PM

#3

rebekah

Zen Follower

Join Date:: Mar 2006
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Re: Missing office-use-only information in Order Confirmation email

Thanks for the quick reply.

This was a clean 1.3.8 install patched to 1.3.8a. I redid all the products, etc. from scratch.

Have any idea what's wrong? I don't have the Office Use Only section at the bottom of my Confirmation Email.

:dontgetit

**TheWindCutter.com**
Professional Microphone Windscreens
*Got wind noise? We've got you covered. *

3 Oct 2008, 4:54 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Missing office-use-only information in Order Confirmation email

Is this the customer's copy of the email, or the admin copy? What's the subject line of the email?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Oct 2008, 5:28 PM

#5

rebekah

Zen Follower

Join Date:: Mar 2006
Posts:: 183
Plugin Contributions:: 0

Re: Missing office-use-only information in Order Confirmation email

My Admin email informing me of a new order.

Subject of email is: [NEW ORDER] Order Confirmation No: 1226

Thanks,
Rebekah

**TheWindCutter.com**
Professional Microphone Windscreens
*Got wind noise? We've got you covered. *

4 Oct 2008, 10:59 PM

#6

rebekah

Zen Follower

Join Date:: Mar 2006
Posts:: 183
Plugin Contributions:: 0

Re: Missing office-use-only information in Order Confirmation email

Can someone tell me which file it is that controls the "OFFICE USE ONLY" portion of the email? Maybe my file is corrupted or something and I can reupload a fresh one.

Thanks for the help,
Rebekah

**TheWindCutter.com**
Professional Microphone Windscreens
*Got wind noise? We've got you covered. *

6 Oct 2008, 4:43 AM

#7

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Missing office-use-only information in Order Confirmation email

A combination of /includes/classes/order.php and /includes/functions/functions_email.php.
Are there any addons installed which alter the function of the ordering process?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Oct 2008, 7:05 PM

#8

rebekah

Zen Follower

Join Date:: Mar 2006
Posts:: 183
Plugin Contributions:: 0

Re: Missing office-use-only information in Order Confirmation email

Thanks Dr. Byte! And thanks again to the Amazing Tony @ Camelot! He fixed it!

**TheWindCutter.com**
Professional Microphone Windscreens
*Got wind noise? We've got you covered. *

18 Nov 2008, 2:28 AM

#9

filmfr3ak

New Zenner

Join Date:: Jun 2006
Posts:: 35
Plugin Contributions:: 0

Re: Missing office-use-only information in Order Confirmation email

any chance of getting the fix posted on this? I have the same issue, same versions.

thanks.