Missing office-use-only information in Order Confirmation email

We just launched our new, updated site (Ver. 1.3.8a). Our old site was Ver 1.3.6.

We got our first order from the new site and I received my Order Confirmation email as expected. But, unlike the emails I used to receive from the v1.3.6 shop, this email does not contain the "Office Use Only" section where I would normally copy the customer's email address and phone number to paste into my records.

Is this by design? Or, is there an email setting I'm missing? I'd really like to have this back again so I don't have to log into my shop to retrieve this info if there's some way to just put it back into the Order Confirmation emails like it used to be.

Thanks in advance for any assistance with this.

Rebekah

On a clean v1.3.8a install, the office-use-only section does still show up.

If it's missing on your site, then chances are something got fudged during your upgrade.

Thanks for the quick reply.

This was a clean 1.3.8 install patched to 1.3.8a. I redid all the products, etc. from scratch.

Have any idea what's wrong? I don't have the Office Use Only section at the bottom of my Confirmation Email.

:dontgetit

Is this the customer's copy of the email, or the admin copy? What's the subject line of the email?

My Admin email informing me of a new order.

Subject of email is: [NEW ORDER] Order Confirmation No: 1226

Thanks,
Rebekah

Can someone tell me which file it is that controls the "OFFICE USE ONLY" portion of the email? Maybe my file is corrupted or something and I can reupload a fresh one.

Thanks for the help,
Rebekah

A combination of /includes/classes/order.php and /includes/functions/functions_email.php.
Are there any addons installed which alter the function of the ordering process?

Thanks Dr. Byte! And thanks again to the Amazing Tony @ Camelot! He fixed it!

any chance of getting the fix posted on this? I have the same issue, same versions.

thanks.