Free shipping question

I've searched this forum but couldn't find the answer to my question. I'm using Zen Cart v1.3.8a/v1.3.8 and have set up my cart for free shipping for order over $100. I've configured the Modules > order totals > shipping module as instructed in the FAQ. I'm using the UPS shipping module for USA. Weights for the products are entered.

The question is that when a customer buys a product for less than $100 the shipping fee is not being calculated although the product info page shows product weight.

Please help.

anybody???

When you see the checkout_shipping, what shipping modules are being offered?

Which do you have installed?

Has this ever worked for you?

What version of Zen Cart are you running?

Clean install or an Upgrade?

What kind of products do you sell? Physical? Virtual? Downloads?

Linda, thank you for your response. Here are answers to your questions.

Ajeh:

When you see the checkout_shipping, what shipping modules are being offered?

UPS shipping

Which do you have installed?
UPS and FedEx but FedEx is disabled.

Has this ever worked for you?
I think it used to work. Most of my products are above $100.

What version of Zen Cart are you running?
v1.3.8

Clean install or an Upgrade?
Upgrade from 1.3.6

What kind of products do you sell? Physical? Virtual? Downloads?
Medical supplies.

REMOVE the FedEx by clicking on it and hitting REMOVE ...

NOTE: backup any settings you have configured to NotePad or something for future reference before doing this ...

INSTALL UPS and test an order that you could not get to work ...

Do either shipping module or both display now?

Linda,

I removed Fedex modules. And reinstalled UPS. But no luck. The cart does not calculate the shipping fee.

here's what the free shipping configuration (modules > order totals ) looks like. See attachment.

Thanks for looking into this.

Is there perhaps an URL where we can see this happening?

Hi Linda,

Sorry for the delay in responding, got caught up in something else. The thing is that we have disabled all products below $100 because of this problem, and I don't have a test site to show you. Could this problem be due to Google Checkout we installed recently but now it is disabled???

okay, I've temporarily enabled one product for you to look at: http://www.pediatriceshop.com/walker-carryon-front-mount-ezaccessories-p-1998.html

Your site is weird ...

First, you are missing two classes from your stylesheet ...

.hiddenField {
	display: none;
}
.visibleField {
	display: inline;
}

Next, you are getting the shipping quotes ... but you are not getting the shipping quote values ...

When I go to the checkout, I see the shipping quotes but all read $0.00 and that is not normal ...

It is also showing me weight on the shopping_cart:

Total Items: 3 Weight: 5.1lbs Amount: $71.40

but that reverts to 0.10 on the checkout_shipping ...

United Parcel Service (0 x 0.10lbs) United Parcel Service
Next Day Air Early AM $0.00
Next Day Air $0.00
Next Day Air Saver $0.00
2nd Day Air $0.00
3 Day Select $0.00
Ground $0.00

Something is interferring with the quotes or changing the weight and the output of the prices as you have them listed ... but each one is saying $0.00 ...

Even with 0.10lbs you would get rates with UPS ...

Try changing to Classic Template ...

Try turning off SEO ...

Thanks Linda for your response. I added the missing classes in the stylesheet. Also tried disabling SEO urls and reverting to classic template but it doesn't seem to work. Surely something weird is going on. Can you think of something that could be causing this??
Thanks.

I am not sure ...

I would start with something like Beyond Compare from scootersoftware.com and see if there is a file out of date by comparing a clean download of Zen Cart to the files on your site ...

I'll try to run beyond compare. It seems that the shipping module doesn't work at all irrespective of the free shipping setting. What could be the problem?

On the Modules ... Order Totals ... Shipping for the amount, do you have in there:
100.00
$100.00

Make sure it is 100.00

It is 100 and not "$100". Free shipping is set for only "national" (US) customers, so shipping rates should kick in for international customers irrespective of the amount of purchase. But none of the shipping modules are working!!!!

Edit each Shipping module and copy the settings to NotePad so they do not get lost ...

Then REMOVE, INSTALL and configure them ... do not set any Zones on them ...

Do any of these work now?

Which ones are actually installed?

Are all the modules that are installed active? If not active, REMOVE them from the list ...

Also, if using Sort Orders be sure ALL modules that are installed have a Sort Order and not just 1 or 2 of them that you have installed ...

If I add just the product:
Dynamic Shoulder Harness Strap Kit BodyPoint

I see Store Pickup and not Free Shipping ...

If I add something over $100 I see the Free Shipping ...

I've only UPS shipping and Store Pickup installed. I removed and reinstalled them. But nothing changed.

Just for fun ...

1 Turn off the SEO ... does it work?

2 Switch to Classic Template ... does it work?

NOTE: I just logged in and I see UPS ... :unsure:

NOTE: I am not seeing the right weight ...

What are your settings right now in the Configuration ... Shipping/Packaging ...