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ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

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18 Oct 2008, 1:41 PM
#1
fergusmacdonald avatar

fergusmacdonald

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ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

I've received this error a couple of times. The customer is redirected back to stage 2 of the checkout process, but payment goes through.

The subject of the email alert:
ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

The body of the email alert:

0 -

The error log generated (personal information removed):

2008-10-17 05:03:08
-------------------
(live transaction) --> https://payflowpro.verisign.com/transaction
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 45
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - Payflow Pro
    [4] => X-VPS-VIT-Integration-Version: 1.3.8a
)


Request Parameters: {DoDirectPayment} 
Array
(
    [ACCT] => ************6106
    [AMT] => 38.13
    [BUTTONSOURCE] => ZenCart-DP_uk
    [CARDISSUE] => 
    [CITY] => xxxx
    [COUNTRY] => US
    [CURRENCY] => GBP
    [CVV2] => ***
    [EMAIL] => xxxx
    [EXPDATE] => xxxx
    [IPADDRESS] => xxxx
    [NAME] => xxxx
    [PHONENUM] => xxxx
    [STATE] => xxxx
    [STREET] => xxxx
    [TENDER] => C
    [TRXTYPE] => S
    [VERBOSITY] => MEDIUM
    [ZIP] => 30904
    [REQUEST_ID] => 1224262985
    [USER] => xxxx
    [PWD] => xxxx
    [PARTNER] => xxxx
    [VENDOR] => xxxx
)


Response: 
Array
(
    [RESULT] => 0
    [PNREF] => EQEP2F0DFCF5
    [RESPMSG] => Approved
    [AUTHCODE] => 111111
    [AVSADDR] => X
    [AVSZIP] => X
    [CVV2MATCH] => Y
    [PPREF] => 12113813RC956000Y
    [CORRELATIONID] => d3e6651d2f4a9
    [PROCAVS] => G
    [PROCCVV2] => M
    [IAVS] => N
    [REQUEST_ID] => 1224262985
    [CURL_ERRORS] => 
)


DoDirectPayment, Elapsed: 3116ms -- Succeeded

Does anyone know why this error is being generated? I was thinking perhaps it timed out, then approved?

Any help would be much appreciated, or please let me know if you need more information.

Thanks.

18 Oct 2008, 6:50 PM
#2
drbyte avatar

drbyte

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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

Is this the same problem as reported in this post? http://www.zen-cart.com/forum/showthread.php?t=110910
When did it start happening?

19 Oct 2008, 12:19 PM
#3
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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

I don't think it's exactly the same error, or if it is, it's presenting differently for me.

My email doesn't have the text:

ALERT: PayPal Direct Payment Error (0 )
Dear store owner,
An error occurred when attempting to initiate the payment-validation transaction. As a courtesy, only the error "number" was shown to your customer. The details of the error are shown below.

Approved

It just says:

The subject of the email alert:
ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

The body of the email alert:

0 -

It has happened a total of 7 times since 5th April. Let me know if you want to see the other logs.

19 Oct 2008, 1:45 PM
#4
drbyte avatar

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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

Or this one? http://www.zen-cart.com/forum/showthread.php?t=85903
I'd suggest trying the fix in post #24 of this one regardless.

22 Oct 2008, 11:38 AM
#5
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fergusmacdonald

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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

DrByte:

Or this one? http://www.zen-cart.com/forum/showthread.php?t=85903
I'd suggest trying the fix in post #24 of this one regardless.

Sorry for the slow reply.

No, it appears that this error is different to both errors mentioned in the above thread.

  1. We are not getting a 500 Internal Server Error as in: http://www.zen-cart.com/forum/showpost.php?p=497056&postcount=6 and we are getting 'Succeed' at the bottom, not 'Failed.

  2. We are getting a transaction ID being generated.

I have applied the fix in post 24 and will wait and see if that solves the problem.

23 Oct 2008, 2:06 AM
#6
drbyte avatar

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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

When you get that email, does the order actually get stored in your admin orders list properly?

23 Oct 2008, 8:14 PM
#7
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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

Sorry, should've mentioned that at the start. No, an order is not created in Zen-Cart.

23 Oct 2008, 9:46 PM
#8
drbyte avatar

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Re: ALERT: PayPal Direct Payment Error (0 <!-- Approved -->)

Okay, well at least the error-detector is properly rejecting the transaction when the error is triggered.
Now ... gotta figure out what's triggering it incorrectly.
Can you PM me with a link to a zip of the logs which show evidence of more of those kinds of transactions?