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"add to cart" not working

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19 Oct 2008, 4:16 AM
#1
icehokz avatar

icehokz

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"add to cart" not working

Hello, my "add to cart" button is not working with internet explorer but it works perfectly fine with mozilla firefox. can someone help me out with this thanks:clap:

19 Oct 2008, 2:19 PM
#2
Kim avatar

Kim

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Re: "add to cart" not working

Your URL? The Zen Cart version you are using? What Addons have you installed?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

19 Oct 2008, 9:37 PM
#3
kuroi avatar

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Re: "add to cart" not working

This is usually a symptom of faulty CSS causing another element to be laid over the top the add to cart button. IE is more picking about recognizing clicks when this happens. But it's impossible to be more specific (or even certain that this is the cause) without, as Kim says, actually seeing the site.

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3 Nov 2008, 10:06 AM
#4
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icehokz

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Re: "add to cart" not working

my site is https://www.greenformulae.com but i have removed the additional add to cart working because I wasnt able to fix it. thanks anyway! I dont think i installed any addons

3 Nov 2008, 10:13 AM
#5
kuroi avatar

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Re: "add to cart" not working

If you don't have any add-ons then it will almost certainly be a CSS issue, but as you have removed the symptom, there's not really anything that we can do to track back to the problem.

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17 Dec 2008, 8:49 PM
#6
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Re: "add to cart" not working

We found this problem, where specifically the Add To Cart button was not working in IE for some products, but not all. This was due to the content of the Product Item's Description field which appears before the Add To Cart form.

If the users were using the HTMLAREA editor to enter the description, after a few edits and cuts & pastes the actual content would eventually become convoluted with irregular combinations of code.

We just need to go in and remove all non-text from the description and update the product.

Again, we found this to be true when some, but not all, of our product Info/Add to Cart buttons weren't working. But IE is definitely not forgiving.