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Order Steps not working right

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29 Oct 2008, 2:45 PM
#1
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rickiesdiscount

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Order Steps not working right

I am using order steps and someone tried to order yesterday it works fine, but the problem is she tried to put a different shipping address than the billing address, well it will let you, but then when you get to the confirm step it switches the shipping address back to the billing address...someone please help me fix this, this is gonna hurt my business bad if i dont get this fixed thanks alot

here is my website:
http://www.rickiesdiscountelectronics.com

29 Oct 2008, 3:23 PM
#2
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clydejones

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Re: Order Steps not working right

rickiesdiscount:

I am using order steps and someone tried to order yesterday it works fine, but the problem is she tried to put a different shipping address than the billing address, well it will let you, but then when you get to the confirm step it switches the shipping address back to the billing address...someone please help me fix this, this is gonna hurt my business bad if i dont get this fixed thanks alot

here is my website:
http://www.rickiesdiscountelectronics.com

did you check the support thread here

29 Oct 2008, 5:27 PM
#3
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Re: Order Steps not working right

clydejones:

did you check the support thread here

thanks for the help but i searched this forum and cant seem to find the answer in it

29 Oct 2008, 5:40 PM
#4
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Re: Order Steps not working right

rickiesdiscount:

thanks for the help but i searched this forum and cant seem to find the answer in it

As stated throughout the official support thread:

Order Steps does not interfere with the functionality of Zen Carts checkout process.

The mod only sits at the at the top of each checkout page to indicate where in the process the user happens to be.

29 Oct 2008, 5:48 PM
#5
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Re: Order Steps not working right

clydejones:

As stated throughout the official support thread:

Order Steps does not interfere with the functionality of Zen Carts checkout process.

The mod only sits at the at the top of each checkout page to indicate where in the process the user happens to be.

Do you know what might be causing the problem then? i have no clue whats going on i recently switched hosts and its been buggy ever since

29 Oct 2008, 6:32 PM
#6
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Re: Order Steps not working right

rickiesdiscount:

Do you know what might be causing the problem then? i have no clue whats going on i recently switched hosts and its been buggy ever since

No I don't, but you might do a search of the forum for shipping address and see if there have been any other reports about this issue.

29 Oct 2008, 6:44 PM
#7
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Re: Order Steps not working right

clydejones:

No I don't, but you might do a search of the forum for shipping address and see if there have been any other reports about this issue.

ok thanks what is happening is no matter if you change the shipping address or not it always go back to the billing address