account rename zen cart gone

hello, i have bluehost and we did a rename the account today, so i can have a different domain, and i did back up my files. Now they are trying to get my zen-cart back up and running but they cant they are saying that its not recognizing the installation.. they got everything back except my zen-cart! Anyone help me out with this? I did change my admin folder to a different name for secuirty purposes. they tried renaming it back to admin still didn't work the
website screen reads:
Hello. Thank you for loading Zen Cart™.
You are seeing this page for one or more reasons:
This is your first time using Zen Cart™ and you haven't yet completed the normal Installation procedure.
If this is the case for you, you will need to upload the "zc_install" folder using your FTP program, and then run zc_install/index.php via your browser (or reload this page to see a link to it).

Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.
If you recently edited your configure.php files for any reason, or maybe moved your site to a different folder or different server, then you'll need to review and update all your settings to the correct values for your server.
See the Online FAQ and Tutorials area on the Zen Cart™ website for assistance.

To begin installation ...
Installation documentation is normally found in the /docs folder of the Zen Cart™ distribution files/zip. You can also find documentation in the Online FAQs.
You will need to upload the "zc_install" folder using your FTP program, and then run zc_install/index.php via your browser (or reload this page to see a link to it).
The Online FAQ and Tutorials area on the Zen Cart™ website will also be of value if you run into difficulties.

---PLEASE HELP ME

ryanb4614:

Hello. Thank you for loading Zen Cart™.
You are seeing this page for one or more reasons:
This is your first time using Zen Cart™ and you haven't yet completed the normal Installation procedure.
If this is the case for you, you will need to upload the "zc_install" folder using your FTP program, and then run zc_install/index.php via your browser (or reload this page to see a link to it).

Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.
If you recently edited your configure.php files for any reason, or maybe moved your site to a different folder or different server, then you'll need to review and update all your settings to the correct values for your server.
See the Online FAQ and Tutorials area on the Zen Cart™ website for assistance.

To begin installation ...
Installation documentation is normally found in the /docs folder of the Zen Cart™ distribution files/zip. You can also find documentation in the Online FAQs.
You will need to upload the "zc_install" folder using your FTP program, and then run zc_install/index.php via your browser (or reload this page to see a link to it).
The Online FAQ and Tutorials area on the Zen Cart™ website will also be of value if you run into difficulties.
That message means exactly what it says.

Probably your configure.php files contain invalid paths, or the database settings in them no longer point to a valid database/user/password.

Ok, I'm confused.

Bluehost is supposed to be a Zen Cart Certified Hoster. If that is true how is it they don't even know the file structure of Zen Cart let alone not knowing how to correctly edit the config files???

Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.

If you recently edited your configure.php files for any reason, or maybe moved your site to a different folder or different server, then you'll need to review and update all your settings to the correct values for your server.
That's pretty basic stuff for any Hoster to know.

Just to give everyone a heads up i got it fixed, a tech screwed up alot of information, didn't reinstall anything correct such as my zen-cart, database instructions he gave me was wrong and his part was wrong, my dedicated ip was lost... got a different tech and they fixed it

Good to hear things got sorted out for you.

Onward and Upward - in number of Sales that is. :wink: