WorldPay Module version 2.0 - Support thread

Hi, I have Worldpay working well, but want to implement affiliate tracking for zencart.

I have Post Affiliate Pro 4 tracking installed in the "checkout success" template. For COD, Bank Transfer and Paypal it works perfectly.

I can´t get it to work with Worldpay!!

I use pixel tracking because of the whitelist from Worldpay.
I also have it installed on SSL (https) which isnt the problem.

I can't get it right. I also customized the "resulty.html" page, which is working in the test environment. As soon as the zencart callback is done, the pixel tracking isnt excecuted.

Is there someone that has already installed affiliate tracking succesfull with worldpay and zencart???

Hope someone can help me on this issue or tell me where to put the tracking code for the zencart worldpay module.

Another worldpay trap for new players...
I had my shop setup and running beautifully in test mode, but when switching back to live mode I was getting a 302 error.

In your worldpay Installation Administration screens you can change the setting of your shop (callback location passwords etc). There is a button at the bottom of that page that allows you to copy these settings to your production environment, which I was doing.

The button DOESN'T copy your passwords across! You need to manually enter these on your production environment interface in WorldPay. Without the correct password set you get a 302 error. And you also won't see the callbackPW field in the zencart debug email.

Make sure you turn on the debugging option in the Worldpay module in Zencart while you are setting up - it was this that gave me the clue about passwords.

PS Suglite: the reason you can't see the information about the test mode is that those instructions are for the version 1.3X worlpay module. The 2.x module has no such setting - you set live or test, and can then choose the transaction result from a list of radio buttons just beneath.

Im a bit stuck here, im sure its something simple, but I am running transactions in the test mode of the Worldpay modue (fresh install of latest version), and am processing transactions fine, but im getting stuck on the authorised page of worldpay, and am not getting returned to my site.

The passwords are correct, and my debug email as far as I can see dont have any errors on them... Or perhaps im looking in the worng place???

Please help....

Hi Out2Lunch. What error messages are you recieving from Zencart / Worldpay?
If you are not being returned to your site after a transaction, then it is likely that your callback is not configured properly. The first line of your debug email normally gives you a hint as to the status of your transaction (ie Password Failure, or Transaction Status failure (cancelled transaction)).
Next check to see if you have a field in the debug email that is called [callbackPW] - it should be about the 7th field in the email. If it is present, is it the same as that entered in Zencart? If it isn't present (I had this problem) then it is likely it isn't set in your Worldpay admin on Worldpay's site.
Check also that your callback is configured in WorldPay's administration servers to point to your callback script. Mine looks like:
https://<wpdisplay item=MC_callback>
or if you don't have SSL setup it looks like:
http://<wpdisplay item=MC_callback>
A bit more information is required to solve this.

Thanks for the help, it was all working well, I forgot to tick on of the boxes on the worldpay pages. ;-(

Everything works fine with Worldpay in test mode - even returning to the acknowledgement page - where it says Thank You! We Appreciate your Business. The only problem is that the page doesn't display properly. It seems to be missing the CSS. All the text is there, just not formatted correctly.

Note: Zen cart 1.3.8 - Latest Worldpay module

Cherry Zen template

Hi cdjohn31, Most likely your problem is that the server your shop resides on doesn't have an SSL certificate. I had this problem as well. When Worldpay displays the final thankyou page (from your site) it sucks this information from your server into theirs. If your server doesn't have an ssl certificate, then any files it references, such as the css for your site, which is hosted on your site (and not theirs) will not be used.
You can see this easily - when the page is displayed in IE8, you are prompted with a message "Do you want to see only the files from the secure site" or similar. If you click yes (only secure files) you wil see the mess you are currently seeing. If you click no, your page should display as normal.
Also be aware that even with an SSL certificate, any links you have on a page that point outside your site (such as an href in a picture tag) will not display, not will the graphic used for the link.
Two solutions:

1. install an SSL certificate for your site - this costs anywhere from $30 per year to $1,000 per year. Don't get the really cheap ones as they don't always cure this problem. Ours is from Globalsign and cost us about $100 per year. Then follow the instructions for installing SSL on zencart - really easy to do.
2. Apparently you can host your css files etc on Worldpay's servers to cure the problem. There is probably an easy way to do this, but I found that if I also require the files for my normal site, this caused problems (as you have to be signed into worldpay to access them).

Hope this helps.

Hi Guys,

Been using worldpay mod for nearly a year now - all fine apart from the usual teething problems. In the last 2 weeks I've had lots of problems with abandoned carts. It turns out that everyone is getting this error message:

Secure Payment Page
Sorry, there was an error in processing this transaction:
No payment information is available. This means that one of the following has occurred:
you have completed or cancelled your payment
you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment.

I tried placing an order myself and i got the same error message. My privacy settings are set to medium. I've raised a query with worldpay, but was wondering if any of you have come across this problem as well?

Thanks
Suekay

Hi peeps,

I have looked through this thread over a few days and can't seem to find what I am looking for. I have also been back and forth with Worldpay support team and they have been helpful, but the issue isnt solved.

Basically, I have the whole site ready to go, the worldpay integration works well, payments go through, orders added back into zen cart admin area, emails all go out, but... the callback is apparently working fine, worldpay guys say its fine, but there is apparently some problem on zen side displaying the page that says: thanks for your order, etc...

the rest of the callback part works fine, I have my header, navigation, footer, links, images, etc... except there is a big main body blank area that says nothing.

any ideas? :huh:

thanks in advance

suekay:

Hi Guys,

Been using worldpay mod for nearly a year now - all fine apart from the usual teething problems. In the last 2 weeks I've had lots of problems with abandoned carts. It turns out that everyone is getting this error message:

Secure Payment Page
Sorry, there was an error in processing this transaction:
No payment information is available. This means that one of the following has occurred:
you have completed or cancelled your payment
you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment.

I tried placing an order myself and i got the same error message. My privacy settings are set to medium. I've raised a query with worldpay, but was wondering if any of you have come across this problem as well?

Thanks
Suekay

I solved the problem by upgrading :clap: :oops: but when I tried a live transaction - (which worked) the thank you page had missing information. I pasted the following from the internet page into WORD:

Thank you, your payment was successful
Merchant's Reference:
RBS WorldPay Transaction ID:

So the Merchant Ref and Transaction ID is missing.

BUT on pasting it from WORD to here the Merchant Ref appeared!!!! (Obviously I have deleted it again now.) I checked it wasn't hidden in a white font in WORD. The transaction ID didn't mysteriously appear though!

Anyone had this problem and solved it?

Thanks SueKay

lee_whitehead:

Hi peeps,

I have looked through this thread over a few days and can't seem to find what I am looking for. I have also been back and forth with Worldpay support team and they have been helpful, but the issue isnt solved.

Basically, I have the whole site ready to go, the worldpay integration works well, payments go through, orders added back into zen cart admin area, emails all go out, but... the callback is apparently working fine, worldpay guys say its fine, but there is apparently some problem on zen side displaying the page that says: thanks for your order, etc...

the rest of the callback part works fine, I have my header, navigation, footer, links, images, etc... except there is a big main body blank area that says nothing.

any ideas? :huh:

thanks in advance

I had a blank page when I'd changed a line of code by hand instead of upgrading - all I can say is double and triple check you have all the files uploaded.

suekay:

I had a blank page when I'd changed a line of code by hand instead of upgrading - all I can say is double and triple check you have all the files uploaded.

Hi Suekay,

I can actually view the success page separately through manually typing a link to it, so I know its there, just cant tell why its not showing up?

this is the only thing stopping the site from going live :-(

lee_whitehead:

Hi Suekay,

I can actually view the success page separately through manually typing a link to it, so I know its there, just cant tell why its not showing up?

this is the only thing stopping the site from going live :-(

Anoth thing that I learnt whilst installing mine was to wait. I had mine in test mode, then changed to live, but it didn;t work. I had to wait for the WPay system to update and after a couple of days it started working by itself. Sorry I can't offer you any better advise.

I'm using Worldpay and everything is working fine except for one thing...

Has anyone managed to get ecommerce tracking to work?????

I am using Google Analytics ecommerce tracking and this relies on some code on the checkout_success page to grab the customers order details and send it to Google. Because Worldpay "grabs" the ZenCart page this isn't working...

It's really frustrating as it's the last piece of the jigsaw to get the site working perfectly....

Thanks

Hello there.

Completely new to this and really struggling getting this module working.

I'm adding this to a store that is on version 1.37.

I have uploaded all of the files.

I've got all of the login information for the worldpay admin area and the store admin area.

First of all, I activated the module from the payments -> module option.

Then I proceded to follow the instructions for both the store admin and the worldpay admin.

With regards to the worldpay side of things, when I login, I can choose to go to the 'Production Merchant Interface' or a 'Test Merchant Interface'. No idea which one I should be editing, if someone can tell me, that would be great. Within each one under Installations, is an Integration Setup for Test and Production, again, not sure which one to modify here.

I thought I would try and edit the admin side of the store with the settings for the module, but when I enter anything and save, it doesn't seem to pick up any of the information I've entered. Things like Installation ID, MD5 settings etc are all lost when I press save.

Can anyone please help a complete newbie?

THanks so much in advance,

Craig

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

paddy_uk2007:

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

Please can anyone help me with this ??? please please please

Hi, Had the same problem but it was because the callback wasn't working. In my case I forgot to add s to http on the callback address in wporlpay when I changed to secure. Seems if the callback doesn't work Zen doesn't complete the order but it does set up a customer account and Worldpay does take the payment. We ended up looking stupid and phoning a couple of customers to say thanks for your money and your name and adress, what can we send you? Hope it helps. Cliff

FEQ:

Hi cdjohn31, Most likely your problem is that the server your shop resides on doesn't have an SSL certificate. I had this problem as well. When Worldpay displays the final thankyou page (from your site) it sucks this information from your server into theirs. If your server doesn't have an ssl certificate, then any files it references, such as the css for your site, which is hosted on your site (and not theirs) will not be used.
You can see this easily - when the page is displayed in IE8, you are prompted with a message "Do you want to see only the files from the secure site" or similar. If you click yes (only secure files) you wil see the mess you are currently seeing. If you click no, your page should display as normal.
Also be aware that even with an SSL certificate, any links you have on a page that point outside your site (such as an href in a picture tag) will not display, not will the graphic used for the link.
Two solutions:

1. install an SSL certificate for your site - this costs anywhere from $30 per year to $1,000 per year. Don't get the really cheap ones as they don't always cure this problem. Ours is from Globalsign and cost us about $100 per year. Then follow the instructions for installing SSL on zencart - really easy to do.
2. Apparently you can host your css files etc on Worldpay's servers to cure the problem. There is probably an easy way to do this, but I found that if I also require the files for my normal site, this caused problems (as you have to be signed into worldpay to access them).

Hope this helps.

I just have this issue and will check according your suggestion.

Thanks!!!