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WorldPay Module version 2.0 - Support thread

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10 Oct 2012, 10:19 AM
#701
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barendfaber

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WorldPay Module version 2.0 - Support thread

Hi all,

I hope someone can help me. I am working on https://www.wwdshop.com/index.php, using version 1.3.9 h. I have installed the files for the WorldPay module, and have set the details in my WorldPay admin as well as the site. In test, every thing works perfectly, orders complete and I get returned to my site. However, the moment I set it to Live, the order completes and Zen Cart gets the order confirmation, but I do not get redirected to my site. I have created my resultC.html and resultY.html files as required. I have used the same files for another site, https://www.dragonslivestore.com, and everythign completes as it should. I have spoken to WorldPay tech support, they said there is something missing from my Zen Cart, which really confuses me as I added all the required files. Are there any files that I must make sure is in my template apart from the WorldPay files? Or did someone have the same issue as me and can help me to find a solution?

10 Oct 2012, 11:08 AM
#702
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Re: WorldPay Module version 2.0 - Support thread

barendfaber:

Hi all,

I hope someone can help me. I am working on https://www.wwdshop.com/index.php, using version 1.3.9 h. I have installed the files for the WorldPay module, and have set the details in my WorldPay admin as well as the site. In test, every thing works perfectly, orders complete and I get returned to my site. However, the moment I set it to Live, the order completes and Zen Cart gets the order confirmation, but I do not get redirected to my site. I have created my resultC.html and resultY.html files as required. I have used the same files for another site, https://www.dragonslivestore.com, and everythign completes as it should. I have spoken to WorldPay tech support, they said there is something missing from my Zen Cart, which really confuses me as I added all the required files. Are there any files that I must make sure is in my template apart from the WorldPay files? Or did someone have the same issue as me and can help me to find a solution?

Have you tried debugging? If you perform a test transaction on the live site but press cancel payment rather than completing the transaction, are you returned to the worldpay payment cancelled page in zen-cart?

I haven't setup a resulty or resultc.html for worldpay as when you're returned to the zen-cart neither of these files are required. So it may even be due to that, try deleting them and doing the same as what I have mentioned above.

10 Oct 2012, 11:14 AM
#703
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Re: WorldPay Module version 2.0 - Support thread

Hi, thanks for the reply. I have activated debugging, and got 2 e-mails, one for Transaction Status Success: and another for Password Failure:. Does this mean my passwords in Zen Cart and WorldPay don't match?

10 Oct 2012, 11:33 AM
#704
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Re: WorldPay Module version 2.0 - Support thread

barendfaber:

Hi, thanks for the reply. I have activated debugging, and got 2 e-mails, one for Transaction Status Success: and another for Password Failure:. Does this mean my passwords in Zen Cart and WorldPay don't match?

Yeah normally. Either that or your admin > configuration > sessions > recreate sessions could be set to true. This needs to be false. I had this problem a while ago. Are the cencelled transactions returning you to the zen cart?

10 Oct 2012, 11:38 AM
#705
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Re: WorldPay Module version 2.0 - Support thread

I have set recreate sessions to false, placed another order, went through ok but still no redirect. I now also did not get the second WorldPay e-mail with the password failure.

10 Oct 2012, 12:18 PM
#706
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Re: WorldPay Module version 2.0 - Support thread

barendfaber:

I have set recreate sessions to false, placed another order, went through ok but still no redirect. I now also did not get the second WorldPay e-mail with the password failure.

Seems a bit odd. If you have only just activated your worldpay installation it can take a couple of working days for them to test you've integrated correctly before they officially activate you.

But a few things to check:

  1. Have you changed any of the default worldpay module settings, i.e. the code. I did find that the module download no longer uses the correct worldpay url. You'll need to amend includes > modules > payment > worldpay.php :

Original:

		if ((int)MODULE_PAYMENT_WORLDPAY_TEST_MODE !== 0)
		{
// 		$this->form_action_url = 'https://select-test.worldpay.com/wcc/purchase';
// 		$this->form_action_url = 'https://select-test.wp3.rbsworldpay.com/wcc/purchase';
		$this->form_action_url = 'https://secure-test.wp3.rbsworldpay.com/wcc/purchase';
		}
		else
		{
// 		$this->form_action_url = 'https://select.worldpay.com/wcc/purchase';
//		$this->form_action_url = 'https://select.wp3.rbsworldpay.com/wcc/purchase';
		$this->form_action_url = 'https://secure.wp3.rbsworldpay.com/wcc/purchase';
		}

Amended:

		if ((int)MODULE_PAYMENT_WORLDPAY_TEST_MODE !== 0)
		{
		$this->form_action_url = 'https://secure-test.worldpay.com/wcc/purchase';
		}
		else
		{
		$this->form_action_url = 'https://secure.worldpay.com/wcc/purchase';
		}

This is because they are no longer RBS WorldPay. But I'm assuming you got that far already.

Also:

  1. In your worldpay installation make sure that:
    Payment Response URL is set to https://<wpdisplay item="MC_callback"> (or without the SSl if thats what you're using).
    Payment Response Enabled?: Checked
    Enable Recurring Payment Response: Not Checked
    Enable the Shopper Response: Checked
    Suspension of Payment Response: Not Checked

&

Payment Response password & MD5 secret for transactions are set correctly and match those in the worldpay module. You'll need the "Use MD5?" set to true in admin area also.

  1. Retype the TEST installation settings manually into the PRODUCTION settings in your worldpay installation. Sometimes the passwords don't copy and this causes it to fail. Once this is done, give it 15 mins or so before testing as worldpay is known to cache the settings for a little while before applying any amendments.

  2. Admin > Configuration > Sessions:
    Force Cookie Use: False
    Check SSL Session ID: False
    Check User Agent: False
    Check IP Address: False

If all of the above doesn't work. Make sure suhosin is turned off (details of this are further back in the thread) and that if you're using php 5.3 session.use_only_cookies is off.

Hopefully something from the above will help you out. I've got the original developer on board working on an updated mod for v1.5.1, so if all of the above fails theres still hope!

10 Oct 2012, 12:30 PM
#707
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Re: WorldPay Module version 2.0 - Support thread

I have been on the phone again to WorldPay tech support, got through to another agent. He had a look and said the resultC and resultY did not copy over to live environment, he asked that I need to test again in a few hours once their servers updated. will keep you posted but i am hoping this was the issue.

17 Oct 2012, 9:41 AM
#708
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Re: WorldPay Module version 2.0 - Support thread

Hi all,

I'm pleased to announce that I've had the code updated by Philip, he was lurking on the freelancer.com site where I was advertising for help.

I've submitted an updated version of the module for zencart v1.3.x to the add-ons area. This should hopefully be approved and appear in the next week or so.
I have a copy of the module working on 1.5.1 but its had quite a bit of code changes as the admin area side of things didn't work and has been made bespoke for my site (since I was paying for it). I'm sure he will have a stock copy of this available for anyone who requires it.

If anyone needs any help, let me know!

:)

BottyZ

24 Oct 2012, 12:48 PM
#709
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Re: WorldPay Module version 2.0 - Support thread

Its my understanding that it has been updated to 1.5? On the downloads it still says 1.3.9 only :(

24 Oct 2012, 3:53 PM
#710
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Re: WorldPay Module version 2.0 - Support thread

DannyVarley:

Its my understanding that it has been updated to 1.5? On the downloads it still says 1.3.9 only :(

As I said, I've updated the 1.3.x module on the downloads area. A working v1.5 is obtainable but you'll need to chat to Philip directly to get a hold of this. I have a heavily modified version that suits my zen cart layout (as I paid him to do it) which proves there is a working version for 1.5.

I hope this helps.

24 Oct 2012, 4:14 PM
#711
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Re: WorldPay Module version 2.0 - Support thread

Ah okay, thanks for the help!

6 Dec 2012, 11:13 PM
#712
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Re: WorldPay Module version 2.0 - Support thread

Oh Nooo! How do I contact Phillip? It says his account on here is suspended (?)!

I want to buy the version for Zen Cart V1.5.1 pleeeeease!

:dontgetit

8 Dec 2012, 11:31 PM
#713
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Re: WorldPay Module version 2.0 - Support thread

That would be amazing! :D

10 Dec 2012, 8:54 AM
#714
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Re: WorldPay Module version 2.0 - Support thread

I believe Philip's email is in the code?

10 Dec 2012, 12:13 PM
#715
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Re: WorldPay Module version 2.0 - Support thread

I have tried to get in touch with Phillip through email but never got a response. This is really the only module that stopping me from upgrading to 1.5.1 :(

9 Mar 2013, 8:32 AM
#716
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Re: WorldPay Module version 2.0 - Support thread

New installation: I have installed Worldpay module, everything works but after payment the return screen page has lost its style, this is still on the w/pay server. The links work and take it back to our server. Tried using resultY.html but I believe reading the forum that this is overridden anyway. So close but not quite there. I cannot find any other references to this. Is no one using Worldpay anymore?
Worldpay requires so much info to be put onto this screen, it might be better if the override was removed and use a resultY.html
Zencart 1.5.1
Worldpay module 17 oct 2012.
I have my original test version 1.3. and this has the same problem so not unique to 1.5 (Project been long running!!).

http://89.145.78.183/MapStore/

Regards

David
UK

15 Mar 2013, 4:47 PM
#717
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Re: WorldPay Module version 2.0 - Support thread

Please can someone help before i pull all of my hair out, i have trawled these forums and gone through every suggestion to fix my worldpay module 2.12 in my zencart 1.5 version, i have followed the instructions, checked the passwords match, when you cancel a payment on world pay page it takes you to my website design in worldpay saying payment cancelled. but I still get a debug email from worldpay saying transaction status failure, when you proceed with a payment it doesn't return to my website just the world pay payment sucessful page and i get a callback failure email from worldpay, the order doesn't show in zencart and i get no information to say what has been ordered. i have installed worldpay about a month ago and zencart a couple of months ago, i know this has been a common problem but i don't know what else to try.

15 Mar 2013, 6:18 PM
#718
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Re: WorldPay Module version 2.0 - Support thread

Hi i am new to this and have exactly the same problem with worldpay and have exactly the same problem i have located my .htaccess file please can you tell me how to add a line do i just add 'php_value session.use_only_cookies 0' underneath what is already there, i tried that and my website went down with an internal 500 error, do i need to add something before the line like brackets to make it work? i also don't know how to check my phoinfo on cookies, i have spent hours trying to resolve the worldpay issue and help would be greatly received.

16 Mar 2013, 12:46 PM
#719
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Re: WorldPay Module version 2.0 - Support thread

Hi just to say my problem is now fixed, after spending hours and hours on this i found a brilliant freelancer who knows what he is doing with zencart and worldpay, he worked on the problem immediately and for a small fee it was not something i could have resolved and for the amount he charged wasn't worth the frustration, if anyone wants his details send me a message as can't recommend him highly enough.

28 Mar 2013, 3:29 PM
#720
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Re: WorldPay Module version 2.0 - Support thread

Thought I'd just post a quick bit of info for those looking for Worldpay on Zen 1.5.x

I have just installed the latest module available from the add-ons section and all appears to be working properly. You can pay and get returned to the store after payment for the reference numbers though.

The worldpay option appears in the modules=>Payment section in admin, but not directly under the list of modules. Other than this it seems fine.