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Blank page accessing store front on GoDaddy hosted site

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14 Nov 2008, 3:10 PM
#1
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alicia1234

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Blank page accessing store front on GoDaddy hosted site

Yes, I've searched the forums and FAQs and I've called GoDaddy. No help whatsoever. Zen-Cart was just installed yesterday through GoDaddy's connections area. I have not made any customizations or edited any php files. I have done some configuration through the admin interface, which I can get to with no problems. Yet if I just try to go to https://www.collabiril.com/shop
I get a blank page. https://www.collabiril.com/shop/index.php gives the same blank page. I cannot turn on debugging, as suggested in these forums, because GoDaddy does not allow me to touch the configure.php file.
Any suggestions (other than to ditch GoDaddy)? My client wants their site hosted there.
Help!

14 Nov 2008, 3:28 PM
#2
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Re: Blank page accessing store front on GoDaddy hosted site

GoDaddy doesn't allow the site owner to edit a config file?

That sounds stupid even for them. If true, I'm afraid changing hosts is your only option.

Can you edit other files?

If the 'connections' area is an installer like Fantastico, I'd suggest you install Zencart manually, if they'll let you do that.

14 Nov 2008, 4:14 PM
#3
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Re: Blank page accessing store front on GoDaddy hosted site

Yeah. The config.php file is readonly. Tech support told me I can't change the permissions. I was able to change them to "write" but within a few minutes, the permission was back to "read only" and the version I had uploaded had been replaced with the original config.php file. Weird, I know. I couldn't believe it myself.

How would I install manually?

14 Nov 2008, 4:24 PM
#4
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Re: Blank page accessing store front on GoDaddy hosted site

Here are some instructions I wrote for another thread - they asume you're using Filezilla, and are more basic than you need, probably:

You need to change file permissions, though, to install Zencart, so you may be out of luck.

Maybe someone who uses GoDaddy will come along.


Run FileZilla. Near the top, there is an area that has 4 boxes. In the first, labelled 'Host', enter the name of your site (ex. 'mysite.com').

In the next box, labelled 'Username', enter your user name for your site (usually the same user name you would enter to access your control panel).

In the third box, labelled 'Password', enter your site's password (again, probably the same as your control panel).

  1. Click on the 'Quickconnect' button.

If everything is correct, Filezilla will connect to your website.

The area below the login boxes just shows you what Filezilla and the server are saying to each other. Unless there's a problem, you can ignore that.

Below that, on the left, labelled 'Local site' is your local computer's directory tree (same stuff you see in Windows Explorer). On the right, labelled 'Remote site' is your website's directory tree.

In the top box on the right, there will usually be a folder with a + to the left of it. Click the + to expand the tree. One of the folders below will, in most cases, be public_html. This is your 'root' directory. Create a new folder under public_html for your Zencart installation.

Find the Zencart zip file in the Local site and drag it to the directory you created on your website.

Open a browser, go to your site's control panel and open the File Manager.

Find the folder you made and the Zencart zip file, highlight the file, and click on Extract. (It may be called something else).

After the zip file unzips, go back to Filezilla, refresh it, and the files should be in public_html/yournewfolder/zen-cart-v1.38a-full-fileset -somedate.zip

Select that folder, and move (drag and drop) all the files and folders to your folder, then delete the (now empty) zen-cart-v1.38 folder

Then you're ready to go here - https://www.zen-cart.com/tutorials/index.php?article=107 and install Zencart

(This is the best I can do without knowing how your host and control panel work exactly - you may have to adapt these instructions to your site.)

14 Nov 2008, 7:16 PM
#5
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Re: Blank page accessing store front on GoDaddy hosted site

I convinced my client to switch to another host. Bye Bye GoDaddy.