Zen Cart Logo
Forums / Managing Customers and Orders / Orders not showing in Admin

Orders not showing in Admin

Locked

Views: 2,357

Results 1 to 15 of 15
This thread is locked. New replies are disabled.
25 Nov 2008, 11:13 PM
#1
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Orders not showing in Admin

Hi,

I have setup a digital download store for a friend. I can get the order placed all the way through to paypal and back to the site to download from the site without any issue. However the order does not show in admin any where. I have checked all setup and downloaded the paypal log files from debug (see attached). Also how do I change it so that the customer receives an email with the link?

Thanks, Martin

26 Nov 2008, 2:41 AM
#2
obsid avatar

obsid

New Zenner

Join Date:
Mar 2008
Posts:
1
Plugin Contributions:
0

Re: Orders not showing in Admin

I have also had this problem. I am not using authorize.net and am not using eletronic downloads.

I see the Aim_Debug in the cache folder which is correct, but the database doesnt seem to record it for some reason. Still trying to find out what is wrong (it was working before).

-obsid

26 Nov 2008, 7:50 AM
#3
knuckle_101 avatar

knuckle_101

Totally Zenned

Join Date:
Dec 2005
Location:
Cincinnati Ohio
Posts:
1,034
Plugin Contributions:
3

Re: Orders not showing in Admin

After checking the IPN test you seem to have server time out issues

IPNCHECK.PHP - Version 1.0

IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443

Fatal error: Maximum execution time of 30 seconds exceeded

Try having your host raising your Execution time and see if that helps, most likely your site is timing out when PayPal does the return on the payment.

26 Nov 2008, 10:43 AM
#4
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

Hi,

thanks for the above. I have raised a ticket with my hosting company. Will let you know the result

Thanks, Martin

26 Nov 2008, 2:55 PM
#5
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

Hi,

been advised by my hosting company to use CURL. Please can you advise how to set this up

Thanks, Martin

26 Nov 2008, 3:02 PM
#6
knuckle_101 avatar

knuckle_101

Totally Zenned

Join Date:
Dec 2005
Location:
Cincinnati Ohio
Posts:
1,034
Plugin Contributions:
3

Re: Orders not showing in Admin

Martin,

Installing Curl would be the responsibility of your host if you are on a shared hosting plan. If you are on a dedicated server that is a different story.

Are you on a shared hosting or dedicated plan.

26 Nov 2008, 5:51 PM
#7
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

knuckle-101:

Martin,

Installing Curl would be the responsibility of your host if you are on a shared hosting plan. If you are on a dedicated server that is a different story.

Are you on a shared hosting or dedicated plan.

Hi,

I have emailed my hosting company. They suggested I should do it earlier, however I have sent an email off to confirm. In the meantime can you advise how I should setup the curl script

Thanks, Martin

26 Nov 2008, 5:57 PM
#8
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Orders not showing in Admin

The IPN processing logic in Zen Cart was not written to use CURL.
It uses the PHP fsockopen() functionality.

Changing that will require custom coding.

If you need a different host, there is a link to a list of Zen Cart Certified Hosts at the top of this page.

26 Nov 2008, 5:58 PM
#9
knuckle_101 avatar

knuckle_101

Totally Zenned

Join Date:
Dec 2005
Location:
Cincinnati Ohio
Posts:
1,034
Plugin Contributions:
3

Re: Orders not showing in Admin

Martin

I am not sure why your web host is saying to install CURL in the first place even though it is recommended to do so for other functions and has to be installed by your web host.

The PayPal IPN in v1.3.x doesn't use CURL for anything

You need to make sure your server can receive communication from PayPal, as well as initiate it: http://www.zen-cart.com/wiki/index.php/PayPal

If your host will not help you I would recommend looking for a alternative hosts that is willing to help you right off the bat.

26 Nov 2008, 7:43 PM
#10
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

Hi,

my hosting is on a shared server and CURL is installed I have been advised. Is it easy to modify the code to get paypal working?

Thanks, Martin

26 Nov 2008, 8:21 PM
#11
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Orders not showing in Admin

PayPal Express Checkout works with CURL.
When using Express Checkout, the IPN communication is used only to tell your store about refunds and cancellations, so you can probably live without your host fixing the fsockopen problem on their server.

26 Nov 2008, 8:31 PM
#12
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

Hi,

what other payment modules would work with CURL? Just trying to explore all possibilities

Thanks, Martin

26 Nov 2008, 8:39 PM
#13
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Orders not showing in Admin

The following are known to use CURL:

Linkpoint-API / Yourpay API
Authorize.net AIM
PayPal Express Checkout
PayPal Website Payments Pro

27 Nov 2008, 3:41 PM
#14
mkyle avatar

mkyle

New Zenner

Join Date:
Mar 2005
Location:
Scotland
Posts:
76
Plugin Contributions:
0

Re: Orders not showing in Admin

Thanks, do you happen to know if google checkout would work?

Thanks, Martin

27 Nov 2008, 4:43 PM
#15
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Orders not showing in Admin

There's an addon for it. Some like it. Some find it problematic. You'll see it discussed in the Addon Payment Modules area.