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Payment pending error with free product

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28 Nov 2008, 5:08 AM
#1
dannymoorjani avatar

dannymoorjani

New Zenner

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Nov 2008
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Payment pending error with free product

I've got a new installation of ZenCart 1.3.8a and have a problem getting the vouchers to work.

I've created a voucher with 100% discount for a downloadable product which registers fine on the payment page showing the amount due as $0.00. However, after confirming the free purchase, the transaction is in limbo with the message "Downloads are not available until payment has been confirmed". :unsure:

I'm not sure what needs to be done. Any suggestions for a workaround?

URL: http://power-one.org/zencart/index.php?main_page=product_info&cPath=9&products_id=7

Voucher: PICK-ME-UP

Thanks
Danny

28 Nov 2008, 8:26 AM
#2
drbyte avatar

drbyte

Sensei

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Re: Payment pending error with free product

When you view the order in the admin, what "status" is the order set to?
And which payment-method does the admin show was used to pay for the order? And what order-status is that payment module's settings configured to? (By default it needs to be set to Processing or higher)

2 Dec 2008, 2:14 AM
#3
dannymoorjani avatar

dannymoorjani

New Zenner

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Nov 2008
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Re: Payment pending error with free product

Under Admin>Customers>Orders the status is showing as Pending

The payment method shown is GV/DC

With regards to the payment modules, I have Paypal Express Checkout as well as PayPal Website Payments Standard. They both workfine with transaction in excess of $0.00 The modules are set at "Processing".

I found that I had left the Admin>Config>GV Coupons>Default Order Status to the default value. Changing it to Processing cleared up the problem immediately.

Great support form here.

Danny Moorjani
https://www.power-one.org